When I play some of my movies through my roku 4 ultra the audio descriptions play on top of the movie audio. I am using directplay and have cycled through each available audio track, yet it still happens regardless of which one I choose. Again, I only see this with a subset of my movies.
I have confirmed that playing the same movies using my samsung TV smart app or AppleTV 4 or PC (all directplay) I do not get the audio descriptions playing for any movie.
Has anyone else experienced this issue? Any recommendations?
There’s two places to set this, one in Roku settings, one in Plex settings on Roku.
First - Go into Roku home menu - settings - captions - set to off or on replay.
Second - Go into Plex for Roku - Settings - Video - Caption mode - set to off or on replay.
(I happen to have both of mine with on replay - helps sometimes when I missed what someone said due to noise in the room/house)
Hey, thanks for the reply, but that didn’t solve my issue.
To be clear: I am not talking about subtitles showing up on the screen, I am talking about an audio description of what is happening on the screen. For instance, if it is a car chance scene there is voiceover saying “cars going down the street at high speed. First car hits second car”. It appears to be some sort of accessibility feature I can’t seem to figure out where it is set.
It is very frustrating because I can’t find what setting is causing this to happen and it only happens on my Roku. Any other thoughts?
Oh, those.
That’s entirely going to be audio track. (I’d still ensure captions are off in Roku and Plex both though - Roku might be thinking “oh, they have captions on, I may need to help with descriptive audio too”)
Roku’s and Plex are picky about what was used last. Depending on audio capabilities of what you’re connected to, Roku may be selecting one of the lower tracks also. Or, if you’re using your own rips, ensure using VLC as direct file playback on a PC that the audio track isn’t the first or second track. If it is, you’ll need to re-order them or get rid of it entirely.
I’m surprised you’re hearing them no matter which track you choose though.
If changing mid-play, are you giving enough time after cycling through for the buffered content to play out, say, ~10 seconds? Exact Same movie on another device doesn’t play them?
It only happens to me for one channel (NBC), but it’s crazy annoying: luckily only some shows have it, but if there’s severe weather the alert causes a nonstop voiceover while it’s active
I believe I have mine set to direct play in the plex roku app settings
Don’t know if this is related, but a bug in something between Roku FW 9.0 and the fix in 9.2 created the second audio track to be played with no way to change it.
That was resolved (by Roku, if you can believe it):
If, for some reason, you don’t have the latest Roku Build, I highly recommend it.
I managed to fix it by setting the default audio track in the Plex server itself to “English”; it’ll skip over the wrong track and pick English in Roku
ABC shows on a Roku Ultra (Not sure of version, I’m at work…) has as I recall a “Spanish” track, but it’s actually a running commentary during the show. like “She moves closer to the window…”. Annoying. My wife has to find the track inside the ABC show on the Roku player and change it to English every show that’s recorded doing this. My TCL Roku TV does not do this.
Update: I am using Roku version 9.2, so it is still playing the secondary track (which has the commentary), yet it does not do it on my TCL Roku TV (I have to check that Roku version…)
