This is good feedback and I’ve been meaning to bring it up myself, but it’s not new from the redesign. The layout on the (legacy) Android TV app does the same thing when scrolling horizontally. Worse, even the very small row where the user’s star rating and the TMDB rating percent are is not a standardized size “slot” of the layout. Like if I shift between an episode where there is a TMDB rating and one there is not one you can see a shift in the spacing from that, too. So the TMDB rating image actually expands the layout.
@McWanke I want the audio and subtitle language listed on the pre-play screen, please. Keep in mind if someone changes these from the defaults selected the setting is persistent. So it’s possible to have one episode changed from others in a season of a TV series and not realize it. The last time Plex removed this info it took awhile to get it fixed. Let’s not go backwards.
I have never posted here before. I normally use “preview” version and the first time I opened this new design I thought my server must have broken because MY content has disappeared and the layout seems to only want to show me services I don’t care about and trailers I have no intention of watching.
To get to MY content I have to drill down and down and down and… honestly it’s infuriating
Luckily I also have the previous Plex app on the Roku as well so I still have a layout prioritized for my own libraries.
If this becomes the new norm, @McWanke (et al) … I’m out. I’ll find a media server or appliance that lets me get to my stuff immediately - not make me hunt for it.
All I need to know is how to get rid of it.
After a long, hard, exhausting and disappointing day, I just wanted to start plex and continue watching my show.
Instead I get some idiotic recommendation to watch an eddie murphy vampire movie.
You really, really, really, really, cannot imagine my feelings about that.
WHAT IS WRONG WITH ALL OF YOU?
I dont want to learn how to navigate an unintuitive, new thing when I’m exhausted.
I just want to watch my $#@! show!
After the settings I posted, when I Launch Roku Plex Preview I see Continue Watching on Home and if I right click to Libraries I see my media libraries. I don’t see the Recommendations you are referring to.
From your viewpoint I understand this sentiment. It is much easier to respond to a bug or known issue with an affirmative statement or acknowledgement. The truth is that we see and discuss the vast majority of the feedback here, but that discussion is not often acknowledged publicly.
If you attempt to mentally switch places with me, then please consider that a lot of the feedback isn’t super actionable for us - there is a lot of opposition being offered here on multiple aspects of the new experience without much room to converse. It can be very challenging to respond to a passionate disagreement of how things look or exist in a new experience.
On threads like this I happen to be working with the Roku team here for this project and thus am attempting to collect feedback and bring it back to that group. Also, I can occasionally provide confirmation that the feedback is being read (which is my intent here), even if that doesn’t address the other half of the coin of providing a response to that feedback, especially when I don’t feel like I have the proper context to do so.
@McWanke I understand a lot of what you’re saying here but I’m going to push back and disagree on this point. You have a very large number of users, across many threads, for many weeks now, asking to revert the app or at least release the old app in a Legacy form as a stop-gap, a bandaid until the bugs are worked out.
That’s an extremely easy lift and very actionable. The response to that ask from the Plex team has been complete radio silence. That is why we are the most frustrated.
This is not accurate for this case. When change occurs, we have to ensure that data is retained. When major changes occur (like an entirely new codebase) data migrations have to be done to get things in the right place in the new app. We don’t have a backwards migration built, so there is absolutely a lift here that would have to happen. At this time, that is not a path we are going down.
Now after re-reading I realize I responded for the reverting of the app in the same app id channel - if the argument is that you don’t care about the data side of things and want a fresh and clean app (assuming a new app id) then it is much easier and I would agree more on the lower lift comment. However, this creates big future headaches. Again, at this time, that is not a path that we are looking to provide.
@McWanke I believe many of us would very much appreciate a clean app of the old version (new app id). Signing in and getting our libraries in the app would be trivial at that point. I for one would absolutely love to have the “old experience” side by side with the “new experience” apps. This would allow everyone to continue their use cases and workflows mostly uninterrupted while still being able to provide feedback on the new app.
While I am personally not a fan of the new UI, I do understand this is the direction that has been chosen and there is not much we can collectively do to change the minds of Plex, however I will be much more willing to slowly migrate as it’s features catch up instead of just losing almost all of the functionality we previously had. I hope that makes sense.
BTW, just pass along the wish for an ABC nav for collections. I have libraries with hundreds of collection. Plex Web has that nav, the old clients did not. Room for improvement. Please implement it for all platforms.
It would also allow us to provide a lot better feedback about use cases that no longer work correctly, etc. That was supposed to be the whole deal with the Plex Preview Experience being released, but it went public way too quickly.
I agree. The bar on the left was far superior to the new setup. The new interface is less user friendly.
The Home Page, under continue watching, used to show items from libraries as well as plex streaming. Now nothing being watched in the libraries shows.
There were also options for the user to show things such as, recently watched shows and movies, with no options to bring it back. These changes have rendered the Home Page virtually useless, and something to just click off of after starting the plex app.
Will users get an option to switch back to the old interface?
For those looking for an option to PLEX, you might look at Jellyfin.
Thank you Roku team! So far it’s working just fine not like the Android release haha. Live TV seems to be playing nicely!! Thank you again for your hard work and proper testing before releasing in preview:)
Only feedback please don’t take away recent TV channels off of the home screen. We waited a very long time for that!
I had (stress on the past tense) the Plex Preview version as the daily driver on our Rokus, so it was amusing to say the least to see my partner’s reaction when she opened up the app and we saw that the UI had been overhauled.
First obstacle: no content showing up except ad/sponsored/third-party. Preserving the libraries and their display order should be default behavior. If this happens when the new UI is pushed to the regular app, I’m not looking forward to the tech support calls I’ll be getting from family just to get them back to where they were.
Second obstacle: Excessive remote clicking to access content. The previous Plex UI felt like a natural extension of the Roku UI, with nice, straightforward navigation. The new UI would be right at home with the convoluted mess that Amazon seems to keep sticking with on the Fire TV. I’m guessing that click counts/task completion metrics aren’t a high priority for the new UI folks, but for a device that is driven by a remote control, click counts may be more revealing of task effort.
Third obstacle: No access to the music libraries. At this point I had to take back the remote from my partner because she was done with the Plex app.
So at least in this household, the new UI is a no-go. Reverted to the non-preview app. Hopefully it’s more usable when it’s pushed out in the general release.
Yeah, and that’s precisely the point. It’s them dangling the carrot in front of us, knowing full well they’re going to go on with their own path while also having us all to enlist as part of something grand and unique, helping shape and mold their product and services and when those of the things we gave in contribution never actually see the light of day or IF they are implemented, it would be in the most dumbfounded way, it becomes such a letdown. Let me all illustrate this for you - it’s abusive, it’s childish, and it’s pretty vile:
Ditto, I’ve gone through all my libraries and the sort options have the same capabilities as the previous Roku, Roku Preview and Web that over always have.
The only tube you see the ABC is even you BROWSE by TITLE.
this has not changed for me, am I missing something??
I don’t have the same option as others on this site regarding ‘silence’ from Plex staff.
I see an overwhelming number of users (us) providing feedback, much of it has already been asked before, and a limited number of Plex staff to respond.
Even with more employees, what are your expectations? Are they realistic?
They’re are posts on the Forum as well as this thread which are redundant and, though expressed differently, are basically saying the same thing.
Are we trip expect Plex to reply to the same question, issue, etc every time it’s asked?
Plex does have issues and I’m not saying they can’t do more, but I think we have to be realistic.
I realize I responded for the reverting of the app in the same app id channel - if the argument is that you don’t care about the data side of things and want a fresh and clean app (assuming a new app id) then it is much easier and I would agree more on the lower lift comment. However, this creates big future headaches. Again, at this time, that is not a path that we are looking to provide.
