Samsung forcing closed captions

Plex Players Smart TVs
1

Server Version#: 1.24.5.5173
Player Version#:5.25.3

When I play content for some reason it is forcing subtitles. I ripped subtitles out of a show to test if it would still show and it did. I changed server settings to have subtitles off and every other device I have does not show subtitles for that episode. When I try and disable the subtitles from the playback they still show, I can change the subtitle to another ‘source’ and it does change the subtitles. Please fix this, I can’t stand it any longer! I literally stopped using plex on my living room tv smart app because of this. I want my living room back. Please and thank you.

2

You could check if this is EIA-608 subtitles. MKVToolNix apparently doesn’t see those correct and in consequence won’t offer you an option to drop them. You can however drop them using ffmpeg (native version or the one bundled within your PMS):

./Plex\ Transcoder -i "<INPUT_FILE>" -codec copy -bsf:v "filter_units=remove_types=6" "<OUTPUT_FILE>"

Where <INPUT_FILE> and <OUTPUT_FILE> are the full paths of the respective source/output files.

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