Hello, for about a month now I have been unable to view Plex content on my 2022 Samsung Frame TV using the Plex App. The content will load a black screen, with a seekbar, but no picture - it will then throw an error “Playback Error - An Unexpected playback problem occurred”. This content is Direct P…

I’m another one with the same issue. My Samsung TV used to work perfectly fine with my Synology NAS and Plex. I cannot watch a thing. Please advise.

It sounds like they arent working on a fix, were about 2 months from the start of this ticket + this issue was plaguing me for a few months before i wrote in. As a ‘temporary’ fix, i’ve been casting from my phone to the tv - to use that as a ‘player’. its a debilitating experience for a main TV, an…

Sounds like that could be true. Given the limited number of Samsung TV users, I’m assuming they would have to revamp their existing coding pretty extensively, and they don’t see it as a high priority project to fix.

I have a frame at home and tried to replicate tonight to try and help out on this one. Unfortunately (fortunately? Not sure if this is a good or bad thing :sweat_smile: ) I was able to play everything I tested just fine with no issues. Does anyone have any suggestions here on anything I might be abl…

Hey @McWanke - Thanks for trying to replicate this issue on your end. I am using a 2022 55” frame TV. TV software is 1661, which it says is current (found under Settings > All Settings > Support) - not sure why our TV OS versions are different.. Perhaps different model years have different levels …

Just curious as I went back and re-read the original post - is this only an issue with direct play? Will the device playback from a server with a transcode (esp one of these H.264 files that won’t direct play)?

Thanks for the follow up @McWanke - I just did some more testing on the client. First, I tried some files that Direct Play flawlessly on other clients, but have failed on the Samsung OS - but I changed their video settings in the playback UI to force them to transcode to see if it could circumvent…

Can you grab some logs when you’re attempting to direct play something and it fails? Let me know around what time the error happens too so I can correlate timing in the logs.

Hi @Moussa - the logs I sent over to you via DM on July 20, 2025 will contain this. I actually cleared my logs completely, then replicated the error, and then sent those logs - in hopes of making the error easier to identify with less other noise. Let me know if these logs are insufficient and I wi…

Samsung Frame TV - Completely Unusable

Plex Players

rapperskull September 23, 2025, 10:13pm 58

Looks related to the issue I opened ( Media stops playing after a while ).

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Samsung Frame TV - Completely Unusable

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