Server Version#: 1.29.2.6364 Player Version#: 5.51.1 Hello, I am getting this error " [Req#3f1c9] Transcoder: Failed to delete session directory (boost::filesystem::status: Access is denied: “D:\plex-transcode-dvh9yok8k5st9tr3vnfs47hx-3240363d-e2fa-48e0-831d-cf36621e67a7\chunk-stream0-00050.m4s”) …

I did some more testing: When I play the same video but I adjust the burn subtitles setting (in the Samsung plex app) to ‘always’, the issue does not take place. When I put the setting back on ‘automatic’, the issue will occur again. So I suppose this has to be some sort of bug with the subtitle…

Hello, thank you for the excellent explanation here are my servers logs Plex Media Server Logs_2022-12-15_21-27-26.zip (838.5 KB)

@steven_sanchez Your logs show the video is only about 10 minutes long. That doesn’t sound right. These should be 15 minute episodes. It shows that around the 8.5 minute mark it stopped receiving data, like it hit the end of the file. Have you tried playing this file again to see if it’s an issu…

@GG30 Thanks for the updated logs. I can see the buffering, about 5 minutes into the movie, but I cannot tell why it is happening. Question: How is the TV connected to the network - wired Ethernet or Wi-Fi? If Wi-Fi, is it on a 2.4 GHz channel or 5 GHz channel? From information in one of your …

That’s correct, it’s only a short episode to show you the issue. I tried many times, it’s definitely not an issue with the file. This error happens with every single video file. Very short or very long, it always happens before the video ends: playback error. But like I said before, this must be…

Hello, thank you for your feedback. The video file bitrate is 34.86Mbs not over 150. I am using Wi-FI5Ghz and my internet speed connection is over 300Mbps (tested on TV) Also as I said before the issue is present only with subtitles if I disable them - there is no problem. If you want I can up…

[image] steven_sanchez: That’s correct, it’s only a short episode to show you the issue. I get that, but is it 10 mins? These episodes are suppose to be 15 minutes, so you are missing 5 minutes of the video. If your file is bad, then PMS will have trouble playing it. Or if PMS scanned the …

Yes, this specific episode is only 10 minutes long. There is nothing wrong with the videofile. [Screenshot_20221220-191931] But like I said, this issue happens to ALL my videos.

[image] steven_sanchez: Yes, this specific episode is only 10 minutes long. Thanks. Just checking since TheTVDB has the runtime for that episode as 13 minutes. Thought maybe there was an issue with your files not being complete. I don’t see anything specific in your logs, but I’ll keep loo…

[image] GG30: Also as I said before the issue is present only with subtitles if I disable them - there is no problem. Can you replay that file without subtitles and stop it after 5 minutes and provide new logs. I see something that may be the problem with the subtitles. I’d like to compare …

Samsung TVs transcoding issue

Plex Players

olivergao January 12, 2023, 9:38pm 31

I think the problem may be the same as mine. What I choose now is using an external TV box.

Topic		Replies	Views
Subtitles Crashing Plex Transcoder Samsung Q80 TV (with or without Hardware Transcode) Plex Players	19	1168	April 19, 2022
Play stopped after several seconds when subtitle enabled General Discussions samsung-tizen	18	499	December 29, 2022
Transcode Errors (Samsung Tizen) Plex Players	4	645	June 29, 2023
PMS doesn't work at all - unable to watch anything! Plex Media Server server-windows , samsung-tizen	44	605	June 21, 2025
Unsupported audio transcoding and SRT subtitles cause Samsung client to buffer until playback error Plex Players samsung-tizen	9	286	November 24, 2024

Samsung TVs transcoding issue

Related topics