Started getting a lot of transcode errors (on what should be direct play).
Log file shows a whole heap of these when it happens. This is about 30min into a 1 hr show. You press play again and you get another 5 seconds of the show before it crashes again.
Jun 16, 2023 16:14:29.420 [10356] WARN - [Req#3f1a/Transcode] Denying access due to session lacking permission to transcode key /library/metadata/78420
Jun 16, 2023 16:14:32.449 [10724] WARN - [Req#3f4a/Transcode] Denying access due to session lacking permission to transcode key /library/metadata/78420
Jun 16, 2023 16:14:35.466 [16516] WARN - [Req#3f65/Transcode] Denying access due to session lacking permission to transcode key /library/metadata/78420
Jun 16, 2023 16:14:38.492 [10356] WARN - [Req#3f69/Transcode] Denying access due to session lacking permission to transcode key /library/metadata/78420
Jun 16, 2023 16:14:38.539 [10356] WARN - [Req#3f6d/Transcode] Denying access due to session lacking permission to transcode key /library/metadata/78420
Windows Event Viewer shows:
Faulting application name: Plex Transcoder.exe, version: 0.0.0.0, time stamp: 0x646415c2
Faulting module name: avformat-59.dll, version: 0.0.0.0, time stamp: 0x64641581
Exception code: 0xc0000005
Fault offset: 0x000000000019a2d1
Faulting process id: 0x0x3A28
Faulting application start time: 0x0x1D9A01B559DD7F1
Faulting application path: C:\Program Files\Plex\Plex Media Server\Plex Transcoder.exe
Faulting module path: C:\Program Files\Plex\Plex Media Server\avformat-59.dll
Report Id: bf4e0518-2959-410d-81d1-ade75e7b6357
Faulting package full name:
Faulting package-relative application ID:
I redownloaded the file and same problem.
Seems to play fine in VLC.
Have tried disabling HW acceleration (but it should be directplay)
Any ideas please.
May be related, but I have in the last few weeks started getting transcode errors on simple h.264/aac tv shows about 2 mins from the end.
Server Version#: 1.32.3.7192
Player Version#: Tizen Samsung (latest)
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Plex Media Server Logs_2023-06-16_17-02-46.zip (44.9 KB)
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**Note - Appears to be a subtitle BUG **: Setting subtitles to NONE instead of english forced seems to fixed this issue.
MKV contains: Video Track, English Audio. English Forced Subtitles (srt) and English non-forced CC Subtitles (srt).
Extracting subtitles to external and renaming to .en.forced and setting subtitles to the external forced track also seems to fix.
Have also tried (none of which made any difference):
- H.264 instead of H.265
- AAC 2.0 Audio instead of EAC3
- Beta server 1.32.4.7195
Workaround is to set subtitles to external. Hopefully a fix will be forthcoming.
Confirming the same issue on both Xbox Series S and Vidaa (Hisense tv).
Turning off the subtitle helped.
Otherwise, it will crash everytime ~3 minutes left of the video.
Fault bucket 1768303692073931343, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Plex Transcoder.exe
P2: 0.0.0.0
P3: 646415c2
P4: avformat-59.dll
P5: 0.0.0.0
P6: 64641581
P7: c0000005
P8: 000000000019a2d1
P9:
P10:
Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.99645605-60f8-4e4c-9116-c908eb8c52d5.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1092bc2f-8f02-4796-987b-e2f8610dbf3d.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4998fec8-e9e2-45c8-a816-923efded34c4.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.bf2e7073-1640-45a3-a54e-1d5001820e85.tmp.txt
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.328736a1-a3e1-4646-b1e4-41df0cd235c9.tmp.xml
These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Plex Transcoder._6734757530ec28f58e668f39a4d57c91136cdd_ff00951f_bab8050a-00fd-4ab2-b12c-832f280042af
Analysis symbol:
Rechecking for solution: 0
Report Id: 4be736f5-0c87-48fa-8f39-dbb06d8b85ad
Report Status: 268435456
Hashed bucket: f24b927b29176b1cd88a46d6cd14124f
Cab Guid: 0
Faulting application name: Plex Transcoder.exe, version: 0.0.0.0, time stamp: 0x646415c2
Faulting module name: avformat-59.dll, version: 0.0.0.0, time stamp: 0x64641581
Exception code: 0xc0000005
Fault offset: 0x000000000019a2d1
Faulting process id: 0x0x3160
Faulting application start time: 0x0x1D9A46D1E0D8A9A
Faulting application path: E:\Plex Media Server\Plex Transcoder.exe
Faulting module path: E:\Plex Media Server\avformat-59.dll
Report Id: 4be736f5-0c87-48fa-8f39-dbb06d8b85ad
Faulting package full name:
Faulting package-relative application ID:
