Server Version#: 1.15.5.994
Player Version#: 3.92.3
The Plex app has stopped loading on my Samsung TV. I just get a snippet of code.
I have auto updates turned on and both the app and server are up to date.
Strangely the app stopped working on 3/23, apparently between updates 3/9 for the app and 3/24 (& 3/26) for the server.
I’m using my Chromecast Ultra in the meantime, but all ideas are welcome.
Link to pics of the code that loads https://photos.app.goo.gl/xpjm72KffKV9eFe76
I’m having the exact same problem. Server version 1.15.5.993, player version 3.92.3, on a KS8000.
The app will load if I delete and then (re)install it. After a couple launches I start getting the error on loading the app again and it looks exactly like what Sue posted.
Yep, there are multiple threads with the same issues. Plex has not mentioned anything yet. I have to uninstall, reinstall, and link my account every day. Hopefully Plex is listening as all paying users her just want a working app. Please share a beta release or anything so we can at least enjoy our videos.
Same issue.
UE65KS7005
Server: 1.15.5.994
App: 3.92.3
Same exact problem here also.
Exactly the same problem for me,annoying as hell to uninstall and reinstall every day,if anyone finds a solution please tag me!
I have the same problem.
Can anyone suggest any alternatives to Plex? They’ve obviously given up updating this model.
A fix for this was released yesterday, version 3.98.2
It doesn’t work here too.
I deleted my plex app and reinstalled to 3.98.2, However it was not consistent as I still get the snipet code in times. I believe this update was just updated yesterday.
Needed to delete and reinstall app whenever I need to watch from Plex
Any thoughts?
Also not working here, 3.98.2
Can you guys try completely deleting the app, and then reinstalling? (Don’t use reinstall option, delete it completely first before installing)
Sometimes some files are left lingering around on the device when doing a reinstall that might cause the issue to crop up again.
I’ve let Samsung know that it’s still possibly an issue, but please help us confirm after following the steps above. We can’t reproduce on my devices, our QA’s devices, and Samsung no longer sees the issue on their end, so hopefully a delete and install clears it up.
I think this only happens with paying users. Next time you uninstall-reinstall, don’t login. Just try to use the Plex app with your local server if you use one.
I’ll tell you if Emby works instead 
Only if you’re in US, UK or Ireland 
, the rest of the world is waiting for years for a release.
Have you tried the latest Plex build, the one with the UNO interface? Maybe it’ll work.
Still the same problem with the 3.98.2 version. Not a re installation but deleted the app and downloaded the latest version then installed. To avoid more frequent re installation is I don’t exit my Plex app. I can still get back and play movies normal. But in times, The problems just comes back and I have to delete and install again. I hope this info helps.
Can you try resetting smart hub and then installing again? A couple users said this worked. I’ve notified Samsung that this issuemay not be fixed but would like to know if resetting smart hub helps or not.
can confirm that the issue cropped up again on our ks7590 today, which was after a full smart hub reset at weekend, had behaved ok for half a week. but probably today was first full power cycle since installed. ( plug pulled at wall )
Thanks for confirming it’s still an issue. I’ve contacted Samsung. Hopefully, they’ll be able to reproduce and track down the issue,.
It seems to be down to ‘intermittent’ status now, I’ve since powered off and on a few times and has remained operational so far since the last occurrence, so it probably is harder to reproduce now, too.
