Samsung / Watchlist is local only, and not syncing

Plex Players Smart TVs
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1

Server Version#: 1.29.0.6244
Player Version#: 5.47.1

My Plex for Samsung watchlist is local only - I can bookmark shows on the TV, but not see them within the web app or other clients.

Conversely, I have a large watchlist in other clients that doesn’t show up on the TV.

Any ideas why watchlist isn’t syncing?

I’m on an admin account, not managed.
Have Plex pass…
I’ve reset the app.

2

There is no such thing as a local watchlist in Plex. All Plex watchlists live on plex.tv.
So the only explanation I have is that you are actually using a different plex user account on that TV.
You have a Plex Home set up, so switching users is easily done. Maybe you switched accounts (or someone else did while you weren’t looking)?

3

Thanks for replying.

I am definitely on the same account as the same user.

It also definitely a ‘local’ account! When I do switch users on the TV the same watchlist shows up for all of us (on plex.tv they do not share, are all personalised)

4

Is it possible that this device is too old, so that it cannot communicate with plex.tv anymore? Important information about Plex for smart TVs after September 30, 2021

i.e. if you clean out the field “List of IP addresses and networks that are allowed without auth” in your server’s preferences and restart the server, can you still use this TV to access its media content?
If not, the TV is too old and cannot fill up the watchlist at all.
I wonder if the “local” watchlist items on that TV will survive a cold boot of the TV.

5

Thanks again. It’s a 2022 model, but I understand that isn’t necessarily a determinant of not being ‘old’.

I have nothing in that auto field, so nothing to clear.

Does discover content come from plex.tv? And continue watching sync? Both those working.

6

I just heard that there was a bug that has been fixed recently, where some data of the app weren’t reloaded properly after a user switching. Maybe that is what you are seeing?

Can you determine the exact version number of your player app?

7

Could you please do the following:

  1. activate debug logging (not ‘verbose’!) on your server
  2. quit Plex Server
  3. wait 1 minute
  4. start Plex Server
  5. wait 2 minutes
  6. activate logging on your TV https://support.plex.tv/articles/216955788-logging-for-smart-tvs-tivo/
  7. add and remove a few items from the watch list
  8. wait 1 minute
  9. fetch log files and attach them here
8

Thanks for following up.

Yes- will do. Instructions clear.

Away for work a couple of days, will come back Wednesday.

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