Select TV Shows no longer play on Roku

Plex Players Streaming Devices
1

Server Version#: 1.18.7.2415 (and previous)
Player Version#: 6.4.10

Recently TV Shows that played last week no longer play on Roku(s). Two different Rokus exhibit the same problem. Error displayed is “Unable to play. Direct play is disabled”

Additional:

  • these are from DVD, not DVR
  • tried on two different Plex Servers. Same issue.
  • shows play fine on Android tablet
  • shows play fine on Windows PC using Plex Player
  • Direct Play was set to auto. Changed to Forced and Disable. No difference.
  • Movies that I’ve checked play fine
  • Some shows play fine. No noticeable pattern.

Ideas?

2

Is the transcoder disabled?
Server: Settings/Transcoder

Does changing the state of Hardware make any difference?

3

Video Stream Transcoding is “Disabled” I have never changed that setting. At least to my knowledge.

I’m not clear on the question in the second half of your reply. Sorry.

4

You don’t want transcoding ‘Disabled’. The transcoder must be allowed to work when it has to. Make sure that setting allows the transcoder to work - and I don’t want any confusion if our languages don’t come together here.

The transcoder must be allowed to transcode.

Once you make sure the transcoder can work if it has to - if that doesn’t fix the problem, enable or disable Hardware transcoding to see if that makes any difference. One at a time I would suggest.

1 Like
5

And right you are. I removed the check against the “Disabled” setting and the videos I tested are now playing. I thank you for your prompt response.

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6

I have heard through the grapevine - that setting gets turned on - disabling the transcoder.

I couldn’t believe it, but here we are…

:slight_smile:

7

:speak_no_evil:

8

Disabled trans coder should not be confused with acceleration Hardware Trans coding

9

… and speaking of the ‘grapevine’, there he is.

Didn’t you say the last update disabled the transcoder?
…and didn’t we both say that was dumb?

:wink:

10

It’s was very dumb release :upside_down_face:

1 Like
11

Have a look at this one.

Would the invited need to remove there share also

12

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