Thank you very much. Unfortunately the installer log does not show why it failed to move the folder
2024-02-13 22:34:03.307 Removing Old Plugin Directories
2024-02-13 22:34:14.538 Installing Plug-ins-c29d4c0c8
I have referred it to the development team
May be it was some fluke timing issue because Plex Media Server was running whilst the installer was started - we did log that we did shut down the processes so it should have been ok
2024-02-13 22:33:21.035 Stopping PMS (and its child processes)...
2024-02-13 22:33:21.379 Stopping the update service...
2024-02-13 22:33:21.538 Found 76 files to register with RestartManager.
2024-02-13 22:33:21.538 Calling RestartManager's RmGetList.
2024-02-13 22:33:26.183 RmGetList finished successfully.
2024-02-13 22:33:26.183 RestartManager found no applications using one of our files.
2024-02-13 22:33:26.239 Saving user values to registry
Could you send me an export of the Application and System Windows Event Logs by Private Message - zipped - just to see if there are any clues
Start / Run : Event Viewer
Expand Windows Logs
Select each of “Application” and “System” logs
and for each, Right Click, and select “Save All Events As …” and give it a filename - eg
ApplicationEvents_2024-Feb-15.evtx
SystemEvents_2024-Feb-15.evtx
``
and zip the two files and send to me by Private Message
Thanks
Information 13/02/2024 22:33:21 PlexInstaller 1000 None
Starting to install Plex Media Server.
Version: 1.40.0.7998
Setup location: C:\Users\tab\Downloads\PlexMediaServer-1.40.0.7998-c29d4c0c8-x86_64.exe
Install folder: C:\Program Files\Plex\Plex Media Server
Original logfile: C:\Windows\Temp\Setup Log 2024-02-13 #001.txt
Final logfile: C:\Windows\Temp\Plex Media Server_x64_2024_02_13__22_33_20.log
Manual install
Logged in user: tab
Update
Previously installed version: 1.40.0.7775
Information 13/02/2024 22:34:19 PlexInstaller 1000 None
Plex Media Server (1.40.0.7998) was installed successfully.
Restart is NOT required.
Anyway - I have referred it to the development
As I said it may have been some timing issue , some interaction with anti virus software
@costinr We have not been able to find an issue with the install code.
Suspect some interaction with other software that resulted in the rename directory action (the rename is how the directory is moved from C:\Program Files\Plex\Plex Media Server\Plug-ins-c29d4c0c8
to C:\Program Files\Plex\Plex Media Server\Resources\Plug-ins-c29d4c0c8
Do you have some auto backup software that may have caused a sharing violation in windows on this rename (move directory) command ?
If the problem is reproducible then you could have Microsoft SysInternals Process Monitor running and capturing events and then we can see what is blocking this rename / move directory action
As an update to my situation, I was able to find my issues were related to my AV and Network security tools having an issue, which had locked down the windows firewall. So any network related activity was hampered at best.
As soon as I was able to reset settings and restore full network access I was able to re-claim my server and have no issue with the library upgrade.
So the learning was absolutely make sure that you don’t have other software that is negatively affecting the plex server software.
I could think about a previous update of my server from “beta channel”. I do not remember the version but I think it was sometime in December.
That update gave me some issues so I returned to “public channel”, I installed the latest version from “public channel”.
Now, if any previous version in “beta channel” was set to place that folder " Plug-ins-c29d4c0c8" in C:\Program Files\Plex\Plex Media Server\ instead C:\Program Files\Plex\Plex Media Server\Resources\, that could be an answer.
If the installer found that folder already present in C:\Program Files\Plex\Plex Media Server\, (because it was placed there by a previous version from “beta channel”) it maybe skipped the move to C:\Program Files\Plex\Plex Media Server\Resources\. It’s the only idea I have.
