Server cannot be claimed after re-install

Plex Media Server
1

Server Version#: 1.25.5.5492-12f6b8c83
Player Version#: PlexWeb 4.69.1

After I lost the ability to connect from my Sonos player, I decided to do a full remove and re-install of Plex Media Server on my Synology NAS (DSM 7.0.1). The installation went OK, and I was able to designate my media folders, and the server started to scan the files. However,. I see the error “server is unclaimed and not secure”. If I click the "Claim Server button, it spins for a minute then stops… Nothing happends. How can I claim the server? (I am on the same subnet as the NAS)

Also, after the claiming process fails, it states that there is a server update available, but I am already using the most recent version I can download from the Plex website

2

Would you please, with Plex stopped, using FileStation, navigate into PlexMediaServer / AppData / Plex Media Server.

Now right-click Logs → Compress to Logs.zip

download that file from the Syno and attach it here

3

I actually just found the same issue on the Plex forum on Reddit… My NAS was using the DNS provided by my router (192.168.1.1)… I changed ist to Google (8.8.8,8), and my server was able to be claimed. Very odd that the DNS would be the issue, but that was the case! Problem solved…

4

I’ve been seeing where the ISP-provided DNS (which is what your router uses) sometimes fails.

Bypassing the ISP is usually the solution.

I think Synology shortened the timeout value in DSM 7 and , as a result, it’s too short for some ISPs

5

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