Server completely missing in admin profile

Plex Media Server
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1

Server Version#: 1.31.2.6757-7000

Hey all,

strange behavior I noticed for about a week now, with nothing on my mind what could have caused it:

My admin profile (Plex Pass Lifetime User) is missing the server completely, in Plex Web, AndroidTV, on mobile, etc. No libraries at all, just “Add Media”. But the account is the owener!
But the server is running fine! Another profile has access to everything (managed profile, no Plex.tv Account).

Even if I connect to the Synology and open the Plex App there - no libraries found.

What can be done to regain all my watched progress and everything linked to my profile (e.g playlists)? How can such a thing happen?

Cheers…

2

@nest1x

Looking at your account: DS920

LAST SEEN 13 DAYS AGO

It’s not logged into your account.

  1. Stop Plex
  2. Uninstall with the KEEP (first) option
  3. Reinstall the same SPK again EXCEPT
    – Lost servers button (Plex Claim Token method)
  4. Click “Get Plex Claim Token”
  5. Copy from browser window
    6 Back to installer page and PASTE into the box claim-xxxxxx
  6. Hit NEXT NEXT DONE
  7. Let it install , set credentials and verify

You can confirm it’s back on your account by it showing your Plex Username and email address

3

Hey ChuckPa,

thank you very much for the swift response. I really appreciate this.

Installing fails though, as “Dialogue with Plex.tv cannot be performed. Cannot claim.”

EDIT: Fixed it. Synology lost DNS records for whatever reason and wasnt able to connect.

How can I avoid this from happening in the future? Why did it log out in the first place?

4

If the DNS was lost… PMS can’t authenticate. After several hours of that – logout.

Did you fix the gateway settings in Control Panel - Network?

5

Okay understood. I wonder why Synology didnt clearly communicate a DNS outage, but oh well…

I fixed it in Synology settings, PMS reports all green.

I think this is solved. Many thanks again for your support! Have a great week!

6

Hi, I am experiencing the same problem. Lost access to my own server, uninstalled following your guide and see the same error message when trying to reinstall and reclaim using the token.

How to ‘fix the DNS’ or otherwise allow Plex to communicate and claim? I’m not sure what that means

7

Hey wwba6,

I did configure a DNS server in Synology that was no longer reachable. I changed it to 1.1.1.1 and the connection to Plex could be established again.

So if you face this issue, try to make sure your server does have a working internet connection.

8

On a Synology, the typical way to do things is:

In the network configuration

  1. Set the default DNS address to be your modem/router. It will forward for you.
  2. Set a secondary DNS address as either a google 8.8.8.8, 8.8.4.4 or 1.1.1.1
  3. Set the default gateway address (and check the box) to be your modem/router

After all are saved, Restart the Syno