Server Version#: 1.13.8.5395
Player Version#: (Don’t Know - Latest XboxOne version available)
This has happened twice in the last week. I have one remote user streaming, perhaps a few movies in a row, but obviously only one movie at a time, and eventually it stops responding, when I look at the server during this time I see about 9-10 maybe more PlexTranscoder.exe instances running in Task Manager. If I attempt to access the server 127.0.0.1 as usual, it will not respond. I have to kill each PlexTranscoder.exe instance, kill the server and then relaunch it in order for everything to return to normal.
The server is Windows 10 Pro Virtual machine with 8 GB of RAM running AMD Threadripper 1950x.
For what it is worth, the first time it happened, the same Xbox user was streaming remotely, a second remote user was streaming from a Samsung TV, and I was direct playing locally from Nvidia Shield; mine was the only connection that kept streaming, even while the server was unresponsive from web interface.
Thank you for your help sa2000. Logs had already been enabled; I’ve attached them. The issue seems to have happened somewhere between 19:00 and 19:35 on 10/18/18.
Happened again last night. The only correlation I have is that it keeps happening when the Xbox user is streaming. He has the latest plex player for Xbox One.
I had an initial look and we were doing a lot of skips backwards and forwards and each would result in a new transcoder job being created - the other one should get closed down and terminate though.
I have not yet established if the skipping back/forth is genuine or is to do with network speed and packets for a stream getting there faster than other stream and requests for packet numbers become non continuous making it appear as a skip.
I will come back to you once i looked into the logs.
I don’t have any update on this. But there does appear to be a timing issue in Plex Media Server when dealing with skips as each skip ends with the transcoder process being killed off and a new one started - Try and avoid skipping forward / back when streaming - whilst the issue remains outstanding
The beta version released this week - Plex Media Server 1.14.0.5468 addresses the deadlocks that arose when there werre a lot of seeks which was what was happening here - please update and let me know with fresh evidence what the outcome is. Any multiple transcoder jobs started should get closed down anyway
Details:
Plex Media Server 1.14.0.5468 has just been released as Beta. It has a fix for the deadlock seen in diagnostics provided in this forum thread.
just checking up on loose ends - @adamtaguirre - what is the position with this? Have the changes to address the deadlock cleared the other related symptoms
Thanks for following up. I guess the good news is that I/we haven’t experienced that problem since. However, the user hasn’t streamed from their xbox since then either. So I can’t definitively say the issue is fixed. IF it happens again in the future, I will post about it, but you can consider this issue resolved for now.
