Server Version#: 1.19.4.2935
Whenever I try to scan the Photos library, it start scanning but after a second or two, the server just crashes. No error messages or anything. Photos are stored on an external drive.
Here are the log filesPlex Media Server Logs_2020-06-27_11-19-54.zip (1.9 MB)
Any help support?
Exactly the same here. Pictures on an external drive. It processes some but then crashes when it gets to ‘P’ in the alphabet and Plex server has to be restarted.
Useful to me at the moment and I pay for Plex pass
Could you make this file available to me please - zip and send to me by private message - or if too big, upload somewhere and send me a link privtaely
F:\Recovered Files\EaseUS 06-24 2006\Disk(Label RAW Files)\Camera\NIKON CORPORATION\NIKON CORPORATION_NIKON D10010311.NEF
After that move the file out of that directory and see if we trip on another file
It is possible that this is a crash in the FreeImage dll that we use. I will have a look
I have looked into the crash and it is a crash within FreeImage module that we use
There does not appear to be any updates to FreeImage since the July 2018 release which is what we are running with
https://freeimage.sourceforge.io/index.html
I have referred the problem to our Plex Media Server development team. Suggest you remove all the Nikon .NEF files from the library
There may also be similar crashes when handling TIF files - but we can look into that once the NEF files are out of the way
I moved the NEFs out of any of the scanned folders but it still crashed.
Here’s the latest logs.Plex Media Server Logs_2020-07-10_08-18-30.zip (2.5 MB)
we have another type of file causing it
F:\Recovered Files\EaseUS 06-24 2006\Disk(Label RAW Files)\Camera\CANON\CANON_Canon EOS 40D135.CR2
could you zip this and let me have the zip
May be all RAW image format files cause a FreeImage crash
So move the .cr2 files out and see what we hit next
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