Server Version#: 4.22.3
Player Version#: Xbox, Chrome
Plex Server - On Windows 10 - I7 8th Gen, 32GB Ram.
Random Service Crash, sometimes just in the middle of playing, sometimes when trying to play. Not all films. E.g sames TV series, ripped the same, trying to resume, crash. Film, trying to resume, crash. I have looked for DLLs that cause crash issues - Nothing. I have uninstalled, reinstalled Plex Server - Same issue. Please help.
You’ll need to provide log files.
Set your system for DEBUG log files, not verbose.
Restart Plex Media Server
After crash, pull log files and attach entire ZIP file to this thread.
See “Reporting Issues…” support document for details on configuring and pulling log files. The Plex Media Server Logs support doc has info on manually retrieving log files.
HI, logs attached.
Plex Media Server Logs_2020-04-19_21-39-10.zip (1.3 MB)
Thanks for the log files.
I noticed CrashUploader.exe ran multiple times in under 15 minutes.
However, I did not notice any errors, warning, etc statements around those times.
Hopefully someone with better log reading skills can weigh in.
Apr 19, 2020 21:38:55.505 [13720] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\CrashUploader.exe' exit code for process 14612 is 0 (success)
Apr 19, 2020 21:28:34.327 [7488] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\CrashUploader.exe' exit code for process 8844 is 0 (success)
Apr 19, 2020 21:27:41.341 [2336] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\CrashUploader.exe' exit code for process 10548 is 0 (success)
Apr 19, 2020 21:26:57.880 [12512] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\CrashUploader.exe' exit code for process 15684 is 0 (success)
Apr 19, 2020 21:25:35.327 [17364] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\CrashUploader.exe' exit code for process 3796 is 0 (success)
In at least a few of the cases it looks like the last thing which occurred before the crash was the server testing the Intel Quick Sync Video API (for hardware accelerated transcoding):
Apr 19, 2020 21:27:50.430 [13092] DEBUG - Codecs: testing h264_qsv (encoder)
Apr 19, 2020 21:27:50.430 [13092] DEBUG - Codecs: hardware transcoding: testing API qsv
You could do a quick test to see if Plex’ use of QSV is causing issues by (temporarily) disabling hardware acceleration: Settings -> Transcoding -> Use hardware acceleration when available.
Though, if that were the issue, I’d really expect it to crash on all transcodes attempting to use it.
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please see
Do you run Plex Media Server as a service or scheduled task or headless / through RDP ? That would be one cause for the crashes when testing hardware codecs.
Apr 19, 2020 21:37:40.865 [9848] DEBUG - Codecs: testing h264_qsv (encoder)
Apr 19, 2020 21:37:40.865 [9848] DEBUG - Codecs: hardware transcoding: testing API qsv
Apr 19, 2020 21:37:41.010 [4224] DEBUG - Job running: C:\Program Files (x86)\Plex\Plex Media Server\CrashUploader.exe "--directory=P:\Plex\Plex Media Server\Crash Reports\1.19.1.2645-ccb6eb67e" --version=1.19.1.2645-ccb6eb67e --platform=Windows "--platformVersion=10.0 (Build 18363)" --
There are also crashes in igdumdim32.dll which is the intel graphics adapter dll - this is covered by item 1 in my linked post
Check the intel driver version
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I have disabled hardware acceleration and this has solved the crash issue. I will remove the latest Intel graphics drive and reinstall the on from the motherboard manufacturers website and test again.
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