Server disappeared from all clients

Server Version#: latest plexinc/pms-docker
Player Version#: latest

This morning I watched a show locally from my Plex server on a FireTV Cube with no issues. I still can access my Plex TV Shows and Movies from that same FireTV Cube but not from my Nvidia Shield or from the web interface. I tried logging into the web UI from Unraid and I get the message that the application is not hosted by Plex… with the option to login to the plex account. I sign in and it switches to the app.plex.tv URL and the server does not show up nor am I asked to add any libraries or anything like that. I rebooted the Docker app, rebooted the Unraid Server. Forced an Update to the container all with no joy.

Logs.zip (2.0 MB)
Any suggestions? I guess I can just blow away the container but I don’t know why it is working on one device and not others.

Logs attached. I have never posted before so I sent all logs.

Thank you for the logs.

They helped out.

It looks like the server is having trouble getting to the internet to update its certificate.

Jun 04, 2024 20:44:45.453 [22786708024120] DEBUG - [com.plexapp.system] Sending command: GET /:/prefixes
Jun 04, 2024 20:44:45.840 [22786746481464] WARN - [HttpClient/HCl#1] HTTP error requesting GET http://r3.o.lencr.org/MFMwUTBPME0wSzAJBgUrDgMCGgUABBRI2smg%2ByvTLU%2Fw3mjS9We3NfmzxAQUFC6zF7dYVsuuUAlA5h%2BvnYsUwsYCEgPoxWbjg70BX68yh%2FAxcyzIuA%3D%3D (7, Couldn't connect to server) (Failed to connect to r3.o.lencr.org port 80 after 640 ms: Couldn't connect to server)
Jun 04, 2024 20:44:45.840 [22786760207160] INFO - [CERT/OCSP] couldn't fetch a valid response; retrying in 300 seconds
Jun 04, 2024 20:44:46.142 [22786701663032] DEBUG - Request: [127.0.0.1:38022 (Loopback)] GET /:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_ (2 live) #1 GZIP Token ()

One moment it works, the next it doesn’t.

Are you having internet trouble in your area?

1 Like

Wow! Great catch. I had forgotten that I disabled a redundant NIC… well, I thought that it was just redundant. I re-enabled the port and everything came right back up.

Thanks so much!

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