Server does not appear in browser app but appears in player

General Discussions
21

Ok, while checking on my account settings I noticed something new. First off, yes it is the exact same account I am logging into both on the hosted version of Plex and the app.plex.tv version. What I noticed is that when I login to the app.plex.tv version and go to account settings, my server shows up with warning icon. When I click on it, I think I see the problem:
“app.plex.tv is unable to connect to {my server name} securely”.
Is there a way to make this work? I tried to follow the guide but it doesn’t seem to mention anywhere how to make it work. I use Google Mesh Wifi and I don’t think I have any fancy settings.

22

I have send you a PM.

In that PM, you can see the server Plex.tv knows about and that it doesn’t have a certificate.

This is a problem.

To correct this:

  1. Stop Plex
  2. Navigate to PlexMediaServer - AppData - Plex Media Server - Cache
  3. Delete cert-v2.p12
  4. Start PMS.

Now,

  1. Sign out of Plex/web app

  2. Close the web browser

  3. Open the web browser again and navigate to http://192.168.86.234:32400/web

  4. Sign in.

Let me know if everything works again.

If not, I need to see a ZIP file

  1. Stop Plex
  2. File Station
  3. Navigate to: PlexMediaServer - AppData - Plex Media Server
  4. Right-click Logs → Compress to Logs.zip
  5. Download the ZIP file
  6. Attach it here so I can see the errors.
23

Amazing. It looks like that did it. Thanks ChuckPa.

24

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