Server missing, unable to claim, unable to setup a new one

ChuckPa · September 11, 2020, 3:28am

when you get there, with Plex installed,

cd CONTROL
ps -ef | grep -i plex

at this point you should see Plex processes running.
If not, then force the start and check again
./start-stop.sh start

check again
ps -ef | grep -i plex

Now you should see a few.

Opening the IP address of the NAS in your browser, does it load the Plex/Web interface or does it refused to connect?

On the NAS itself, I see this:

lgorbena1 · September 11, 2020, 3:57am

I see PMS, like you. Nothing has changed there

ChuckPa · September 11, 2020, 4:22am

Ok,

Taking this back to fully uninitialized.

Make sure to remove the server name from Plex.tv -> Authorized Devices
Sign out
Now go into the shell
Get into the CONTROL directory
./start-stop.sh stop
Let it stop and check that with ps -ef | grep -i plex
Now start it manually with ./start-stop.sh start
Give it a few seconds then check ps -ef | grep -i plex (you should see them listed)
At this point, Plex is ready to connect to
Open the browser (which is signed out of your Plex account – important)
Open http://ip.addr.of.nas:32400/web.

Does it load the web client or refuse?

Confirm please 10.0.0.14 is the default address?

Sep 06, 2020 10:03:11.907 [0x7f54427be740] DEBUG - Detected primary interface: 10.0.0.14
Sep 06, 2020 10:03:11.907 [0x7f54427be740] DEBUG - Network interfaces:
Sep 06, 2020 10:03:11.907 [0x7f54427be740] DEBUG -  * 1 lo (127.0.0.1) (loopback: 1)
Sep 06, 2020 10:03:11.907 [0x7f54427be740] DEBUG -  * 3 eth1 (10.0.0.14) (loopback: 0)
Sep 06, 2020 10:03:11.907 [0x7f54427be740] DEBUG -  * 4 br-3a9e5775982b (172.18.0.1) (loopback: 0)

lgorbena1 · September 11, 2020, 4:27am

10.0.0.14 is the default, yes. Trying your steps now.

lgorbena1 · September 11, 2020, 4:35am

It connected. I did get the No Soup For you error again.
This was also on the log in screen

ChuckPa · September 11, 2020, 4:38am

That is not “No Soup for you”. That’s the anti-phishing warning.

It’s ok to proceed through that.

It’s very literal. It’s telling you that there is a server. The server isn’t one of Plex’s. This one is yours. (recognize the IP ? )

They did this to help protect against spoofing / man-in-the-middle attacks .

the wording is really bad and they are working on that. Also, it should only show when going to a shared server.

So plow right through it.

lgorbena1 · September 11, 2020, 4:42am

Right, I know it isn’t the No Soup for you error. I did say also. The No Soup for you error came after I logged in after that. I did log in after I recognized my UP.

ChuckPa · September 11, 2020, 4:46am

At this point,

you’ve logged in, and it thinks it’s claimed?

lgorbena1 · September 11, 2020, 4:49am

I am logged in yes, and if the No soup for you error means that it think it is claimed, then yes. It is not showing any servers and it still is not giving me the option to assign any libraries

ChuckPa · September 11, 2020, 4:50am

what’s the IP address of your computer (the one the browser is on) ?

lgorbena1 · September 11, 2020, 4:51am

10.0.0.16

ChuckPa · September 11, 2020, 4:55am

ok. let’s see if Preferences.xml has anything.

cd "/volume1/Plex/Library/Plex Media Server"
cat Preferences.xml

Do you see anything other than the UUIDs ?

If not, then it’s just not getting out to Plex.tv.

I need to see Logs/Plex Media Server.log. can you either make a tar.gz which gets all your logs into a share for easy access or is it just better to cat the log file (cat Logs/Plex\ Media\ Server.log) ?

If you cat the log file, please put in a txt file and attach that. it’s easier for me to read through.

lgorbena1 · September 11, 2020, 5:05am

Nothing other the the UUIDs in the xml file. Ple Media Sever.txt (409.3 KB)

ChuckPa · September 11, 2020, 5:09am

what device is at 10.0.0.4?

It’s screaming on the network.

Sep 10, 2020 23:55:37.371 [0x7fae42ffd700] ERROR - XML: error :
Sep 10, 2020 23:55:37.371 [0x7fae42ffd700] ERROR - XML: Extra content at the end of the document
Sep 10, 2020 23:55:37.371 [0x7fae42ffd700] ERROR - XML: <root xmlns="urn:schemas-upnp-org:device-1-0"<%pnpx_root_desc();%>>
Sep 10, 2020 23:55:37.371 [0x7fae42ffd700] ERROR - XML:                                              ^
Sep 10, 2020 23:55:37.371 [0x7fae42ffd700] ERROR - Error parsing content.
Sep 10, 2020 23:55:37.371 [0x7fae42ffd700] ERROR - Error parsing XML: Error parsing file.
Sep 10, 2020 23:55:37.371 [0x7fae42ffd700] ERROR - SSDP: Error parsing device schema for http://10.0.0.4:80/Public_UPNP_gatedesc.xml
Sep 10, 2020 23:56:15.859 [0x7fae42ffd700] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://10.0.0.4:80/Public_UPNP_gatedesc.xml
Sep 10, 2020 23:56:15.859 [0x7fae42ffd700] DEBUG - HTTP requesting GET http://10.0.0.4:80/Public_UPNP_gatedesc.xml
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] DEBUG - HTTP 200 response from GET http://10.0.0.4:80/Public_UPNP_gatedesc.xml
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: Entity: line 2:
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: parser
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: error :
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: attributes construct error
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: <root xmlns="urn:schemas-upnp-org:device-1-0"<%pnpx_root_desc();%>>
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML:                                              ^
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: Entity: line 2:
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: parser
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: error :
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: Couldn't find end of Start Tag root line 2
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: <root xmlns="urn:schemas-upnp-org:device-1-0"<%pnpx_root_desc();%>>
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML:                                              ^
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: Entity: line 2:
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: parser
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: error :
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: Extra content at the end of the document
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML: <root xmlns="urn:schemas-upnp-org:device-1-0"<%pnpx_root_desc();%>>
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - XML:                                              ^
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - Error parsing content.
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - Error parsing XML: Error parsing file.
Sep 10, 2020 23:56:16.080 [0x7fae42ffd700] ERROR - SSDP: Error parsing device schema for http://10.0.0.4:80/Public_UPNP_gatedesc.xml
Sep 10, 2020 23:56:55.861 [0x7fae42ffd700] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://10.0.0.4:80/Public_UPNP_gatedesc.xml

It’s claiming to be UPNP but isn’t responding correctly.
your log is filled with it

ChuckPa · September 11, 2020, 5:12am

check your PMs

system · December 10, 2020, 5:12am

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Server missing, unable to claim, unable to setup a new one

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