After changing my password and enabling the MFA, I don’t see my Plex servers, nor can I add media libraries.
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I am having this exact same problem managed to change my password eventually, but now can’t reclaim my server, keep getting server settings are unavailable which means that plex is now completely useless to me
I had the same but was able to reclaim the server by connecting to it directly over the local network .
It then disappeared again and I had to reclaim it again. Now waiting to see if it disappears again!
How did you add the servers directly if the options are not available?
I’m running Plex as a service on Windows. I logged directly into the server and then right-clicked on the tray icon and selected Open Web Manager.
I believe this just goes to the URL: http://localhost:32400/web/index.html#!/
You should be able to access the server via that URL locally or even remotely on your network by changing localhost to your server’s IP.
When I did that it immediately prompted me to reclaim the server, which appeared to work but I had to do it again a short while later.
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I call the internal IP address of the server, but the options to add a server or a media library are not shown to me.
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Same for me… server and library not showing
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I have my Plex server on an Asustor Nas.
Does the above URL work if you change localhost to the IP of your NAS?
In theory that should connect to it directly regardless of what platform it’s on.
No it does not work.
I can access the internal IP of the NAS, it also connects to the Plex interface, I have to log in, but I can’t connect to my Plex servers via the Plex interface.
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I have to say, I created a port forwarding on my router, so the original port 32400 is not reachable from outside.
This all worked as far as it could before the password change, which I did based on the email from Plex.
A warning came in that you should change the password because a database has been hacked.
I use port forwarding too so my public port isn’t an obvious one but that’s done on the firewall so, within my network, it’s still on the standard port of 32400
If you have reset your password before signing out your server from your account (recommended, but separate step), then you’ll have to perform this procedure: Why am I locked out of Server Settings and how do I get in? | Plex Support
A port forwarding has nothing to do with this procedure.
For re-linking your server, you need to load the local web app directly from your server http://ip-of-your-server:32400/web
However, this will only work if
- the server has an IP address from one of the IPv4 address spaces which are designated as “private” Private network - Wikipedia
- your workstation which runs the web browser is located within the same local network as the server.
If either of the above is not the case, you need to first establish a network tunnel into your Plex server machine. How to do that is described in this article: What if Your Plex Account Requires a Password Reset? | Plex Support
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Yes you are right about that. Was just a guess, had the port forwarding also disabled once to test. But it did not change the situation.
I just think that the settings you make on the interface are synchronized to Plex.
But I’m not sure about that.
If you have reset your password before signing out your server from your account (recommended, but separate step), then you’ll have to perform this procedure: Why am I locked out of Server Settings and how do I get in? | Plex Support
Maybe, i cant remember
Sorry I read the link but I don’t really understand it. Especially since I use Plex Server for a NAS (Asustor).
I can only stop and start the server.
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This is what I do.
I reclaimed my server directly on the server itself, via the [my-server’s-ip]:32400/web interface. After a couple of hours, it became unclaimed again and I had to reclaim it. I’m about to go to bed, and I have a feeling when I wake up in the morning this will have happened again. Not sure what’s causing it.
Unfortunately I don’t have experience with Asustor devices.
I assume you have to do it similarly to QNAP devices, where you activate SSH terminal access and then access the Plex data folder directly.
Maybe there is a way to access that folder from within the Asustor configuration menu.
