Server not available after deleting account, uninstall server and recreating account

Plex Media Server NAS & Devices
1

Server Version#: 1.18.7
Player Version#:

I did the following in this order (on my QNAP TS 251+ NAS):

  • deleting Plex account
  • delete/uninstall Plex Server

Then, one day later I’ve changed my mind and create another account on plex.tv and reinstall Plex server (latest version) in the same QNAP NAS

Main issue is that:

going to https://myip:32400/web/index.html and after authenticating on plex.tv I don’t have any Server Settings on the screen - in fact server is not visible.

Just to mention: I’m accessing my server using OpenVPN to the router and the NAS is behind the router. The NAS has an IP like 192.168.0.x and the VPN client has an IP like 192.168.10.y. This VPN configuration works for 1-2 years already.

It looks like the situation described here:

Because I’m getting this message on the screen:

# No soup for you!

## The server you’re trying to access doesn’t want to let you in. Make sure you’re signed in as a user with access to this server.

But editing Preferences.xml - I don’t have those lines so nothing to remove.

So, what’s left to do?

2

Just to reply myself:

I did this step:

** ssh ip.address.of.server -L 8888:localhost:32400**

and created a tunnel inside my VPN between actual client and the server
Then I was able to arrive to the step of setting up the server - added Media library folders, etc

Now I see my own server on the left menu but when I click I got this message again:

No soup for you!

You do not have access to this server

There is an issue with version 1.18.7 then?

3

Did you:

Sign out of Plex/web before opening the INCOGNITO window through the tunnel?

  • Sign out of plex/web locally
  • Terminal window
ssh -L 8888.127.0.0.1:32400 ip.addr.of.host    (order is important)
4

The topic could be closed, I managed to finally ‘reclaim the server’ back to my account and now everyhing is fine.

What I did:

  • keeping the tunnel active
  • I stopped the server, edit Preferences.xml to remove authentication tokens, start the server
  • went back to localhost:8888 and the message ‘reclaim the server’ appeared - finally

@ChuckPa - I didn’t know about Incognito window, maybe it could be faster like this. Thanks anyway.

5

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