Server not available in settings

Plex Media Server NAS & Devices
1

Server Version#: 1.32.5.7349-6000
Player Version#: 4.108.0

My PMS in Synology (Model 916+) has been working with no problem for years. Usually access via plex.tv and from multiple devices. Today could not see server or any server settings. I tried the steps in the FAQ including removing the server from the device list, deleting the recommended attributes in Preferences.XML, restarting the server, logging out and back in. I get the same issue (no mention of server in menu) when logging in via plex.tv or via http://<local-ip>:32400/web. The server local ip is in the same subnet as my laptop.

Including logs (most recent)

Logs.zip (7.4 MB)

2

Additional info - I am running DSM 6. I also tried updating PMS - when this first happened I was running 1.27, I updated to 1.32 but the issue remained.

3

Debug logging has been disabled. The log files contain little information.

Note that Plex must be able to communicate with plex.tv hosts in order to be claimed. If it cannot, the claiming process will fail.

In Synology Control Panel → Regional Options → Time, synchronize the NAS with a NTP server. This is a simple way to test that the NAS can resolve names and reach servers on the Internet. Even if it says “Normal,” go ahead and click “Update Now.”

Are you comfortable with the Linux CLI?

If so, try the [User Credential Reset](https://github.com/ChuckPa/UserCredentialReset) utility.

You can also try:

  1. Stop Plex Media Server
  2. Rename Preferences.xml to Preferences.old
  3. Restart Plex.
  4. Claim Plex via http://syno_ip_address:32400/web.

The server will have default settings (including debug level logging). You’ll have to reconfigure remote access settings, when scheduled tasks run, etc (the stuff stored in Preferences.xml).

4

I tested the ability of NAS to connect to NTP server and was able to update successfully

I ran the UserCredentialReset script and get the following output:

This utility will reset the server’s credentials.
It will next reclaim the server for you using a Plex Claim token you provide from https://plex.tv/claim
Please enter Plex Claim Token copied from http://plex.tv/claim :
Clearing Preferences.xml
Getting new credentials from Plex.tv
ERROR: Could not get credentials from plex.tv (Error: 60)

5

I also tried renaming Preferences.xml and restarting the server. Now I see the server in the settings screen, but it has a warning icon and it says:

This server is unclaimed and not secure

Clicking on the “Claim Server” button does not fix the problem.

Since now the logging is at Debug I am attaching the latest log file

Plex Media Server.log (422.2 KB)

6

I tried again after wiping out Preferences.xml but this time from an incognito window and it worked. Thanks for the assistance.

7

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