I can access all my media but only a few videos will play
The app will only play the low bitrate videos (1200 kbps and lower), but 90 procent of my films are 4MBps and when selecting them I get a ‘Server not available’ message.
I’m guessing the server wants to transcode them for some reason, but all videos are MP4s with AAC sound, and should be compatible. (they also play fine on ipad)
My server is a Synology nas and is not powerful enough to do transcode work, that’s why all my media was converted to MP4.
I can’t see any Direct Play options in the Xbox One app, and can’t switch the video quality settings to Original, because I immediately receive an error message.
Check your storage on the device you are running Plex Media Server on - I just had the exact same issue with my xbox one failing to play some movies. I found the HDD Plex is set to store its local application data [a pc] was running low on space - although it was set to direct play, for some reason it wanted enough space to place the file locally… In my situation they were 4GB+, but the drive only had about 3.5GB left - and hence the reason why lower bitrates would play, or smaller files [tv shows]… A cleanup of the drive and it’s all OK now (and the wife is happy too, so bonus!)
If that doesn’t work, enable logging on the end device and trawl through the PlexMediaServer.log file (should write back to the Media Server hosting device) and hopefully it’ll tell you the problem.
Hopefully it’s a simple as HDD space for you too.
Oh, and I had VMWare on my Media Server host too - which created additional vNICs. I disabled them as it seemed the xbone was trying to communicate over those NICs instead of the primary. Before I did that I couldn’t see that Low Disk Space warning in the logs:
May 22, 2016 11:53:41:602 [12756] WARN - TranscodeSession: inadequate disk space for transcode
So id disable any additional NICs if you have them - especially if you pick up the xbone in PlexMediaServer.log trying to connect over a few different IPs…
