Server not waking up after remote access enabled

[pogan2]

Server Version#:latest
Player Version#: latest

Hi,
After I enabled remote access, the server no longer wakes up when in sleep mode.

Before enabling remote access, whenever the server is asleep, friends wanting to watch a movie would turn on their plex app on their tv and the server would wake up from sleep mode and stream their movie. But the quality resolution is low. It’s at 720p. But after I correctly enabled remote access, they are able to get the 1080p resolution. However, problem is whenever the server is in sleep mode, they are not able to wake up on on their tv plex app. Can someone help with this issue?

Thaniks!

[sa2000]

@pogan2

Before enabling remote access, whenever the server is asleep, friends wanting to watch a movie would turn on their plex app on their tv and the server would wake up from sleep mode and stream their movie. But the quality resolution is low. It’s at 720p. But after I correctly enabled remote access, they are able to get the 1080p resolution. However, problem is whenever the server is in sleep mode, they are not able to wake up on on their tv plex app. Can someone help with this issue?

I presume you are referring to the Plex Media Server running on Windows

With the badly configured remote access I suspect you were using the Plex Relay service Accessing a Server through Relay | Plex Support

and now Plex Relay is not running and the requests go directly to the Plex Media Server through the public port it is enabled for

Is this server setting enabled ?
Support Away Mode when preventing system sleep
(Settings / Server / General / Show Advanced)

I would like to see evidence of the server being woken up when using the backup Plex Relay service. Could you reinstate the bad configuration and allow the PC to sleep and then get a remote user to attempt a connection and get me server logs with debug logging enabled so i can see that it was sleeping and then woke up

It is possible that with relay may be the server never went to sleep

For logs see

https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

please restart the server to get fresh logs created

After that - please setup the correct remote access configuration and repeat the test and capture fresh logs

In both cases please indicate the time when the attempt was made for remote user to wake the server up

[pogan2]

@sa2000

I presume you are referring to the Plex Media Server running on Windows

Yes I’m using PMS on Windows 10.

@sa2000

With the badly configured remote access I suspect you were using the Plex Relay service

No I’m on the remote access not Plex Relay service.

@sa2000

Is this server setting enabled ?

Yes I believe so. Are my settings correct?

[pogan2]

I have my friend turn on plex on his Apple TV to see if he can wake up the server and is still didn’t wake up.

[pogan2]

help!

[sa2000]

@pogan2

fter I enabled remote access, the server no longer wakes up when in sleep mode.

Before enabling remote access, whenever the server is asleep, friends wanting to watch a movie would turn on their plex app on their tv and the server would wake up from sleep mode and stream their movie. But the quality resolution is low. It’s at 720p.

I am a bit confused about this.

Before enabling remote access - were these users remote or on local network? If remote access is disabled in server settings - then they should not be able to access the server from a remote location using a Plex client app - eg Plex for Apple TV

That was why I was thinking that may be it was not enabled but not configured correctly - ending up falling back to the Plex Relay service