Hey guys, since I installed Windows 10 i cannot connect plex server from my Xbox one app. It gives me the message “Your server appears to be offilne, ‘servername’ is not accessble. Please ensure that the plex media server is running and available.”
Can somebody help me? If I cannot find a solution I will have to cancell my account, since I only use plex on my Xbox one
Attached is a print screen from my server screen.
Your server is not accessible remotely, which is necessary for the Xbox One app to find it. This support article should help you in getting your server connected.
I am having the same problem, Remote access shouldn’t be a problem since the server is not being reached from an outside network, I have never have had the remote access option enabled (on purpose since I don’t access plex from outside the network). The Plex app was working fine until yesterday, I can access plex from the windows phone app with no issues, I can access Plex from other computers in the house as well as from an iPad, the only one not working is the Xbox One app.
I would also like to mention that using the Xbox One Media Player app I can access the server content just fine, so there definitely doesn’t seem to be a connectivity related issue on the server or the console side, more like a bug on the app.
I am currently running Plex Server on a mac, version is 0.9.12.8, I am also attaching the Plex Media Server log.
Unfortunately the requirement to have your server connected remotely for the Xbox One Plex app is because Microsoft doesn’t allow Xbox One apps to do local network discovery. To get the IP addresses of local servers we need to request the user’s servers from plex.tv, and then connect to them directly. Once we’ve got that list all communication with the servers is then done directly.
@moussa.uk I saw this post when I initially had problems with the xbox one but I believe I’ve solved the remote access issue, see screenshot[1]
I’ve also verified that I can access the plex server via my port forward from an external machine. I’ve verified I can access my library remotely over LTE from my phone. I still get ‘server offline’ form the xbox app. Any hints?
[1]
Do you get the server offline message all the time? I got the message on Xbox One this morning too, but once I logged into my Windows 10 PC it went away. Before I logged in to my PC though, the screen seemed frozen, as if it went to sleep even though I don’t allow it to go to sleep. I’m still trying to figure out why that happened as it hasn’t happened since. That’s probably not the problem your having, so maybe an uninstall/reinstall of the Xbox One app?
@moussa.uk
Any ideas why Plex would go offline when the PC is still running? Is there some kind of hidden sleep mode in Windows 10 that kicks it offline? When I got the server offline message on my Xbox One this morning, I checked it on Android and that didn’t work either.
@mbarylski There should be a setting in your server settings page named Support Away Mode when preventing system sleep (Vista and above). Make sure that’s enabled. Let me know if the issue still persists and we can look into whether Windows 10 is being naughty.
@canuckistani Can you check if your server is showing up at https://plex.tv/api/resources?
Hey guys, my problem was solved by allowing windows 10 to share media along all platforms. By default all the media sharing features are disabled. Pretty noob, I know. But that helped.
Cheers!
@moussa.uk I verified that I have the “Support Away Mode…” setting enabled. It was actually working fine up until a few minutes ago, and now it’s back offline. Anything else I should check?
As a side note, I have the server and the Plex Media Server folder on 2 separate drives. I can’t imagine that would cause it to go offline, but it does seem to be slower than when I had Plex on much older computer, so figured I’d mention it.
FYI I noticed my server down a few times while using remote and it turns out that the default behaviour for Win 10 is to reboot itself in the middle of the night to process updates. Plex Server doesn’t run again until you log into your user account on the PC. I set mine to defer updates and ask for reboot to avoid this.
@MKLKT Thanks for the tip. I’ll have to check that out. I don’t think mine is rebooting since when I login all my other apps are still running. But, anything’s possible.
@mbarylski You might want to try making sure the server has debug logging enabled and then checking the logs to see what happens around the time the server goes offline.
After I got home, I found out that Plex was accessible locally all day…it was just remote access that wasn’t working. I enabled the logs so I’ll check if it goes offline again, but I did disable “allow hybrid sleep” in advanced power settings. We’ll see if that helps. I also disabled the automatic rebooting.
Hi, I’m having the exact same problem, only I’m on a Macbook Pro. Plex has worked flawlessly for over a year but recently my Xbox One just reports all servers as being unavailable.
The only thing I haven’t tried is to downgrade the Plex app on the Xbox because there’s no actual way to do that. I’m about to cancel my Plex Pass subscription because I’ve been unable to sort this out for around 1 month.
EDIT: I resolved this by switching routers, setting up port forwarding, and allowing Plex to be accessible outside my network. Woohoo!
@moussa.uk I turned on server logging, and the only thing I see that could point to an issue is “(Capabilities) Platform ‘Android’ not matched by plugin platform requirements” although since I’ve had the problem with remote access via Internet Explorer, I don’t think Android specifically is the issue. Maybe there’s something else in the logs that I’m missing though.
I was able to confirm that the server only goes offline when I access remotely, and it’s only after I’m able to successfully access the server at least 1 time. Also, when I went to https://plex.tv/api/resources I got a “Please sign in” error. I do have remote access enabled though, so I’m not sure why I can’t access. I also have Secure Connections set to Preferred (which I believe is the correct setting).
Anything else I should try?
@moussa.uk said:
lonelyfairieUnfortunately the requirement to have your server connected remotely for the Xbox One Plex app is because Microsoft doesn’t allow Xbox One apps to do local network discovery. To get the IP addresses of local servers we need to request the user’s servers from plex.tv, and then connect to them directly. Once we’ve got that list all communication with the servers is then done directly.
Please then explain to me how it is that I am fully able to use Plex Media server via the app as well as via the xbox one media player having the remote access option disabled? I do not want my server to be accessed remotely hence I have never had that option enabled, but I have been using plex successfully without having it enabled for the past 6 months.
After I posted my logs, as I said I was able to access Plex via the media player on xbox one with no issues so no remote server discovery required from the console, I waited a couple of hours and was able to use the app again and have continued to use it with no problems since then. I never enabled remote server access so this does not appear to be a proper response to the issue.
I would appreciate a proper response according to what I described as the issue, the logs I posted and the all the information I have detailed before as I do not want the issue to re occur and be fixed properly not with random options.
The XB1 app needs to go to plex.tv to get the server IP address, our app can’t do network discovery. So you need to make sure your PMS is signed in to plex.tv - but it doesn’t have to have remote access, but having so guarantees the previous step.
Hope that helps!
@Dom C said:
The XB1 app needs to go to plex.tv to get the server IP address, our app can’t do network discovery. So you need to make sure your PMS is signed in to plex.tv - but it doesn’t have to have remote access, but having so guarantees the previous step.Hope that helps!
Wouldn’t it be easier to just implement a login sequence whenever the server starts up?
It would guarantee that the server is signed in to plex.tv without the security risks posed by allowing remote access to a server, since I run my server from an external drive connected to my work computer I do not want remote access to even be a possibility on this computer.
Also, still no answer as to why the server is discoverable through a local network by the console through it’s media player app but not through the plex app is this function not allowed for 3rd party apps?
@lonelyfairie I should correct myself. You should just need your server signed into plex.tv so that the Xbox One can look up the IP address of the server. It does not need remote access enabled.
Also, still no answer as to why the server is discoverable through a local network by the console through it’s media player app but not through the plex app is this function not allowed for 3rd party apps?
3rd party apps cannot use network discovery, but Microsoft’s own built in apps can.
