Server settings for beta clients?

Plex Players Player Betas
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I’m beginning to wonder if I missed something in the setup instructions, but are there any server settings required to support the experimental player for the Plex client betas?

I have tried to enable the experimental player on both the iOS and Apple TV betas, but any attempt to play a video results with a permanent black screen loading pinwheel. Both devices work fine with the legacy player, so I’m beginning to wonder if an issue with the server or device profiles that is causing the hang.

Currently running Plex server version 1.14.0.5470 on a Synology 1517+, with an Apple TV 4 [edit: not 3] and iPad Pro beta clients.

Edit: Leaving the Experimental Player enabled, but disabling Direct Play on the clients appears to help. The downside to this fix is that Plex then transcodes HEVC–>H264 instead of letting it stream directly to an Apple TV.

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None have been mentioned in the original announcement: Early access for Plex Pass users to new Apple TV & iOS Video Player

Do you mean Apple TV 4 or Apple TV 4K perhaps?

See below from the original announcement about what you can do to help devs address any bugs you might be experiencing:

Oh noes, something doesn’t play right! How do I report it?

Providing detailed info when you encounter a playback issue will help us investigate (and resolve!) the issue quickly, so things improve for everyone.

  • Test whether you see the same playback problem with the old player (see the information on switching back below)
  • Reproduce the playback issue with the NEW player
  • Grab logs from your app (iOS App Logs or Apple TV App Logs )
  • Save the “XML file” for the library item you tried to play (XML File Information )
  • If possible, create a small sample file (Generating Sample Files ) of the video causing the issue, verify that the sample still causes the issue, and then upload that sample to somewhere such as Dropbox or Google Drive
  • Report your issue in our iOS Beta or Apple TV Beta forums with details about what exactly you experienced. Be sure to attach your logs and “XML file” and link to the sample file.

Do I really have to do all that?

We know it sounds like a lot, but it’s not as bad as it might first seem. It’s super important to get this information to allow us to investigate and resolve the issues, though. We all want the issue fixed and working, right?

With this new foundation we’ll have the ability to improve our format support and will be considering things like this for future improvements. For now, please let us know if you encounter any formats where the new player provides a worse experience that the old player.

TL;DR: A brand new video player is in beta with lots of improvements and new formats supported. Enjoy and report issues in the beta forums!

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Apologies, yes, I did mean an Apple TV 4.

I’ll put together a more comprehensive bug report as soon as I have a free moment, but I just wanted to make sure I didn’t miss anything obvious in the server settings before I start pulling logs.

It just seemed odd that both iOS and AppleTV beta players were having the same issue.

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