Server unavailable and won't connect

General Discussions
21

Shut down the server using its task tray icon.

Import this .reg file into the registry by copying the complete box into notepad.exe. Then saving it as a .txt file.
Then rename the file name extension from .txt to .reg
Then double-click on the .reg file and confirm the question.

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server]
"logDebug"=dword:00000001
"LogVerbose"=dword:00000000
"secureConnections"=dword:00000001

If your machine has a VPN on it, disable it.

If your machine has more than one network connection, disable all but one.
(Preferably keep a wired connection)

Inspect the network connections in Windows.
The currently active connection should be of the type “private”, not “public”.

Now start Plex server again.

Open your web browser (regular one, without any browser add-ins) and point it to http://127.0.0.1:32400/web

22

copy windows reg… also? or just starting at [
i dont have a vpn
my pc is hardwired and only on one connection and it is private

23

What is the question?

24

copy windows registry editor version or just the text below it?

25

The whole text box. Nothing in it is superfluous.
If you move your mouse pointer over it, you get a convenient “copy all” button. (top-right)

26

ok did all steps. it installed that without issue. i re started plex. still not connecting.

27

im running it through firefox. is it possible firefox needs an update? im going to try it on edge

28

Looks like you need to You need to reclaim your server, but don't dare to touch the Windows Registry

Follow the link to the “new claiming requirement” when you’re done.

29

ok thank you. fyi it doesnt connect on edge either.

30

the server was still claimed. i didnt need to reclaim it. the problem is still not fixed. still wont connect.

31

restarted computer. still the same issue.

32

Plex Media Server Logs_2025-03-26_12-59-20.zip (2.0 MB)

33

Your logs show that your server has gotten a new identitity yesterday.
What happened? Did you reste your password, or did you delete some servers from https://app.plex.tv/desktop/#!/settings/devices/pms ?

Anyway, since your server has a new identity, all the libraries which have been pinned to the left side bar in all your Plex clients are now pointing to the old server.
If you switch the left side bar into the MORE… mode, do you see the new server and its libraries? If you do, can you click on them and see the content?

34

i did not reset my password. i didnt delete anything. literally the only change i made was i put a bunch of my tv shows in a new folder and made a file path for it on plex. it was working fine tuesday night. wednesday morning i get this problem.
yes going into more all the libraries are there and i can access them. yes i can click on them and see content.
what exactly would be the fix for this? should i delete them all and remake them?

35

Heaven, no.

Reset your clients, so they populate their side bars afresh:

https://support.plex.tv/articles/customizing-the-mobile-apps-2/#reset
https://support.plex.tv/articles/customizing-the-apps/#reset
https://support.plex.tv/articles/customizing-plex-web/#resethome

36

ok im still waking up. ill get to this in a hour or so. ill let ya know how it goes. thank you so much for your help.

37

resetting customization did the trick

38

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