Server Unavailable - Please try re-connecting - Can't remove old shared server

Plex Media Server
1

HI,

A friend shared their server with me years ago.
It’s been offline for quite a while and thought I’d so some tidy work.

I have tried making a New Server - Unavailable re-appears ( Shared with my e-mail )
It doesn’t show in Authorized Devices
I have no option to remove it.

Can anyone help, it’s driving me insane!!

Plex Server Version - Version 1.28.1.6041
OS - Installed on Windows Server

2

I am not sure what the above means.
There was no stale shared server in your account.
Only an old server of you, which I removed for you.

3

Hi Otto have we spoken before? ( I’ve literally been on the Forums for 9 minutes, so doubt it )
Please see screenshot below…

Jarvis

4

That server is only 3 days offline now.
You should still be able to leave it yourself.

5

How do you know that server is only 3 days offline?
Also still really confused by your original reply??
I also don’t have any friends and therefore don’t have the " You have access to " heading

friends
friends986×507 73.9 KB

6

Click on “View All Friends”

7

Nope

nofriends

8

This issue must be resolved on the plex.tv backend.
I have filed a support request for you.
Since it’s still the weekend, it may take a while.

I can see certain data about accounts and their servers, in order to help users better.
I have signed a NDA for this.

9

I’m told the issue should be resolved now.