I have an addition.
I have changed the timezone of my Shield.
Standard GMT+1 and I changed it to GMT +3.
Guess what. The Shield could not get access to the Qnap anymore, 20:15 my time or 23:15 Moscow time.
I get the idea that there is a time-triggering issue.
Not sure which.
RobB
I have the same problem with 16gb model and Plex library on external USB 3 drive but seems like has got worse since the Nvidia system update a few weeks ago⊠anyone else noticed that? would a factory reset roll it back to before the update and get Plex behaving again? Iâm pretty sure everything worked fine before the updates.
I have had nothing but issues and each updates acts completely different. I am going to move my Shield to somewhere it will be hardwired vs on wifi. Hopefully that will help.
Well, I just purchased a shield to use as a Plex Server.
Hello Plex, maybe you could chime in? Have you stopped development because there apparently wonât be a Shield TV 2?
Some time has gone between my posts around november 1st and today.
I have found out, that if I have put the Shield into sleep mode, the Shield becomes unavailable after some time.
Sometimes, the system worked again after a few hours or day. But mostly kept dead.
But if I let the Shield fall in sleep by it self, due to inactivity, then would I not have the issue.
In the meantime, did I contact Nvidia support about it. And a couple of e-mails and logfiles went forth an back.
Resulting in sending a log from the Shield to Nvidia, on their request on the moment I had the issue. (winthin a minute or 5 after the issue occured)
According to this, are they going to look in to it. And probably put it up for a bug-fix.
Nvidia customer care advice is to use autosleep.
RobB
My Shield is now hardwired vs being on wifi and its rock solid. Doesnât matter how it goes to sleep, it just works. This is definitely a wifi issue with certain configurations.
The only issue I still have is that if power is cut to the Shield, just powering it back up wonât properly initialize the Plex Server. I have to let it power up, then manually reboot it via the power menus. Everything else works OK after a power loss, but Plex refuses to work unless the unit was properly shutdown first.
Are you sure it is the wifi?
I have an ethernet connection. 1Gbit. And I have the issue described by others here.
And I have an email in which Nvidia says they are planning a fix for the issue.
RobB
Definitely do not know it for sure, but no issues since.
Also have the same issue with an attached 5TB USB HDD. Using WiFi as well as thatâs my only option at the moment. Did anyone hear about a fix from nVidia yet?
did you try to turn on " sleep NEVER" option in developer option?
Yes I did but it still unmounted the drive overnight.
do you have ES explorer installed ?
Had. Didnât work with it at all. Using the ânormalâ File explorer. I can access the drive and play files from it but it just unmounts over night for some reason (Power is not cut).
Adding a âMe tooâ to the thread. Disconnecting a WD mybook 4tb attached directly via USB to the Airport Extreme router. Have to reboot via menu for the drive to reconnect.
And another oneâŠ
Every morning, all my media is âunavailable.â If Iâm not home to reset it, it wonât work, making Plex virtually useless to me as I only use it remotely.
Great idea, horrible implementation. I hope a fix is coming but it seems like this problem has been ignored since launch.
I have the exact same problem. I have a WD My Passport Ultra hard drive attached and have use the developer options to enable âStay Awakeâ mode. However, my media often says Unavailable in Plex. I have to unplug and replug my hard drive to get it to remount. This is a huge pain when in a different room and makes it unusable remotely.
Has anyone found a solution? Iâd really appreciate Plex chiming in here!
@jhaile said:
I have the exact same problem. I have a WD My Passport Ultra hard drive attached and have use the developer options to enable âStay Awakeâ mode. However, my media often says Unavailable in Plex. I have to unplug and replug my hard drive to get it to remount. This is a huge pain when in a different room and makes it unusable remotely.Has anyone found a solution? Iâd really appreciate Plex chiming in here!
The drive is directly connected to the Shield? What is the file system format?
I have a WD My Book 6tb connected on the Shield. At first, I had all kind of issues (Media disapearing, unavailable, etc). My file sytem was NTFS. I re-formatted the drive to exFAT. Not a single glitch since (I did it several months ago). My drive goes into sleep mode after 10 minutes of inactivity. The Shield wakes it up when needed.
I donât know if itâs your problem or not. But the Shield NTFS support is kind of buggy.
I used to have this problem when my Shield is connected to my main router through wifi. Recently I switched to ethernet connection and so far it hasnât repeated.
I have the same issue described here. Internet via Wi-Fi and SSD connected via USB 3.0.
I have been having the same issues described here on shield with firmware 3.3. Once shield slept it would disconnect the server until I restarted the shield tv only then would it reconnect with my NAS. I believe I have fixed it now.
Possible Solution:
I am connected via wifi to my Asus AC3100 router, what solved it was change on the router: Group Key Rotation Interval to â0â. Previously this value was at 3600 seconds (1 hour) which I believe rotated the key for wep/wpa and caused some kind of linkage issue with Shield TV.
From my testing so far it has been solid for the past 24 hours, I will report back if the issues continue.
Hope this helps someone.
