Settings --> Live TV and DVR not available

Live TV & DVR
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I have purchased a plexpass lifetime. After log on to web https://app.plex.tv/desktop#!/settings/web/general, settings, ther is no entry for Live TV and DVR. Assistance greatly appreciated.

Shield TV with a recognized and useable hauppauge wintv-dualhd tuner (validated through live channels app). The shield is a authorized device for Plex 8.7.0.20853 Android (TV) SHIELD Android TV.

Server Version#: shield tv 8.7.0.20853
Player Version#: web
Tuner Make/Model: hauppauge wintv-dualhd
Guide/Lineup name: OTA 78123
Using XMLTV?: no
Channel number/Name: all

2

I believe you need to restart your Plex Server. The restart forces it to check in with Plex hosts, which will validate your Plex Pass and enable Plex Pass features.

FYI, that’s the version of the Plex client app on the Shield.

The Plex Server version is available via Plex Web at Settings → Server Name → General or via Authorized Devices, https://app.plex.tv/desktop#!/settings/devices/pms.

3

Thank you for your reply. I unauthorized the shield, turned off the Plex server on the shield, logged out of the web, and rebooted the shield. Same results.

4

Do you see other Plex Pass only features?

For example, in Remote Access, do you see an option for Limit Remote Stream Bitrate (click Show Advanced).
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I don’t use LiveTV/DVR, but it is still listed under Settings -> Server -> Manage:
Screenshot (255)

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I have a limited setup menu:
image

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And plex passw:
image

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Have you configured Plex Media Server, which is separate from the Plex client? It is not appearing in your screenshots.

If so, where is it running, on the Shield or some other platform (Windows, Mac, etc)?

Which Nvidia Shield model do you have? Plex Media Server is not supported on the 2019 non-Pro (tube) Shield.

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Server is on the shield, the 2017 model with the same footprint as the 2019 pro. I have re-authorized the shield and restarted the server in various combinations without luck. IMPORTANT tidbit: I had it running successfully with an email address that I later changed. After the email change, the menu is as shown above.

9

You must have the server running and visible again.

Launch the Plex client on the Shield and go into settings. Does it show the server as running? If not, re-enable it and try to login.

Try pointing your browser directly at the Shield, https://shield_ip_address:32400/web (ex: https://192.168.1.250:32400/web). See if you can login with either your current or old e-mail address.

If using your old e-mail address, then logout of the server (Settings -> Server -> General -> Sign Out) and re-claim it using your current account.

See Setting Up and Managing Plex Media Server on NVIDIA SHIELD for additional information.

If you don’t mind starting over from scratch, you could always delete the server, then re-enable it and start over. You won’t lose any data, but you will have to re-create your libraries.

Plex Docs may have additional info:
Plex Documentation -> Nvidia Shield and Live TV and DVR.

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Thank you! I’ll give it a shot.

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