Several database backup notifications from the same server

Plex Players Player Betas
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1

Hi everyone,

Since I completely reinstalled my phone several weeks ago, every few days I receive my usual backup successful notification from my server, but it comes twice like this

Screenshot_20200229-110339
Screenshot_20200229-110339500×1000 169 KB

Does anybody have any idea why ?:joy:

Thanks

2

Odd, I wonder if you restored the app data from backup? (this should still not happen but maybe we know thing we have to different devices/tokens and send the notification to those 2)

3

Also is this just for the DB backups? What about other notifications?

4

I reinstalled the phone from a GDrive backup with apps and app data included. But I don’t think Plex app data was restored as I had to set up everything.

5

It’s the only one that I see regularly. I’ll try enabling another and let you now

6

For Playback Started notifications I’m getting only one of each

Screenshot_20200229-214628~2
Screenshot_20200229-214628~2500×1000 96.5 KB

EDIT: Idem with New Content Added notifications

7

In that case I don’t think my initial theory would be valid! I’ll check in with devs to see what might be up!

1 Like
8

@paolovador can you sigout the client and sign-in again and confirm the issue is gonna? There was indeed a duplication of tokens from some notifications on you’re account! But signout/signin now should fix it!

Let me know if you still have issue after that though!

9

Actually can you send me you’re PMS logs around when this happens? Even if signout/signin fixed the issue, I wonder if there might me a bug on PMS side too.

10

I will wait for the next occurrence in the next few days, give you PMS logs, then I’ll try signing out.
Thanks !

11

Plex Media Server Logs_2020-03-03_06-56-28.zip (5.7 MB)

This morning the backup notifications occurred once. I didn’t sign out/in, just uptaded the app yesterday (maybe that did an implicit sign out/in).
Here’s the PMS log anyway.

Thanks a lot

12

Hello @mikec_pt,

The problem is occuring again since yesterday.
Same notifications being duplicated.
This was fixed for a time though

13

Hum this suggests it wasn’t a one time thing but a bug somewhere in the API.

I’ve opened an internal report to look into this in more detail.

Can you please attach new logs?

14

I will wait for the next occurrence in the next few days and give you PMS logs.
Thanks !

15

The last 2 backups notifications were not duplicated.
Am I going crazy ? :joy:

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