Server Version#: 1.14.1.5488
Player Version#: Plex for LG 3.88.0, webOS 2.2.0
Seeing several issues that seem to come and go for me and others using the Plex LG app and despite reading many forum articles I can’t find a fix.
Issue 1: Unable to resume progress from the middle of movie/show. This problem seemed to come and go over the last year but this recent version of LG player has it broken again. Chosing “Resume from xx:xx” starts the movie/show from the beginning. Other players, including Web Player and Chromecast seem to handle resuming the very same movie just fine.
Issue 2: Can’t turn on subtitles during playing of the show. Choosing subtitles causes the playback to stop and (best case) kick me out to the movie detail page or (worst case) just hang without continuing the playback. The only way to consistently apply subtitles is to chose them before you begin playback. Pretty annoying since on occasion i just want to rewind 30 seconds, and temporarily turn on subtitles to catch what someone said.
Issue 3: Turning on external SRT subtitles forces transcoding. This is despite having the “Only Image Formats” option selected. Without subtitles it plays directly. Turning subtitles on seeing:
Container: Transcode (MKV -> MPEGTS)
Video: Transcode (H264 720p -> H264 720p)
Audio: Direct Stream (AC3 Stereo)
Subtitle: Burn (SRT)
Issue 4: Occasionally (read: at least once per evening), the interface becomes unresponsive. This is usually during some kind of a transition. Hitting play for example, or going into detailed view of a show, or switching between episodes of the show. When that happens all I see is a background screen, with the show background image for example, and no other UI component painted. It never recovers from this and I have to restart the app.
All of this leads to a pretty poor user experience for a product I’ve generally been pretty happy about and have supported for ages. Hoping all of these issues are “known” and on the developer’s radar.
Bump…
Seems like this was read by quite a few different people but no response. If there is not Plex employee/developer feedback it would at least be nice to hear if other LG app users are experiencing similar issues or something is wrong with my setup.
This is a known issue with webOS 2 only that I’ve seen
I haven’t seen this before, looks to be an issue with webOS 2. I’ll have to look at it further.
There are plenty of threads covering this, you can’t direct stream and display subtitles without transcoding, so a transcode is forced, this is due to the primary audio track usually, but in your case likely because webOS 2 doesn’t support MKV playback and it needs to be remuxed.
Since #1 is known and #2 needs to be tested/investigated, I’ll leave them in your capable hands. Let me know if you need any assistance with reproducing or providing logs for #2. Happy to help in any way I can.
Regarding #3, I did see the threads that mention that the audio track forces a transcode if the subtitles are turned on in order to keep the audio/subtitles in sync, but that doesn’t seem to be the case here. When playing MKV container with H264 video and AAC stereo but no subtitles I see Direct Stream for audio/video and transcode for the container. For that same video, as soon as I enable SRT subtitles I see Audio still being Direct Streamed, but Subtitles get burned in with video being transcoded (obviously). If this was an issue of webOS not supporting MKV playback, wouldn’t I encounter this issue regardless of whether subtitles are turned on or not?
For #4, I am trying to reproduce and capture the logs. How do you want them submitted to you?
No, that’s why it’s direct streaming, it’s not transcoding anything just changing the container to one compatible with the player, since you can’t direct stream + play soft subs you end up with a transcode when you enable subtitles.
