Shared folders

Plex Media Server Remote Access
1

Why can’t people I share my folders with download media ? For bad internet connections this is useless. I even bought a pass to do hw encoding locally to minimize bad connections but this is Also useless.

Is there a solution to this? I allow downloads off my server but different accounts don’t see the button. Without this feature can I get my money back? It’s a waste of time to buy a pass without this feature as local hw encoding doesn’t mitigate poor connections

Server Version#:
Player Version#:

2

You didn’t specify version of your PMS, but assume you are on V1.16.3 or newer?
Also note, that it’s only supported for the Plex App on Windows and Mac, and lastly, I’ll not show if on a collection, only on the media itself

Ref: https://support.plex.tv/articles/downloads-on-desktop/

3

Thank you for the reply.

It’s over a browser. No app is involved. Why should this make a difference?

4

Browser based downloads are only supported by the owner of the PMS

5

Yeah, so plex pass -useless. What a waste.

6

What’s your refund policy? Not getting what I thought I paid for.

7

I bought purely for local transcoding, it’s not working over poor connections. Please refund or enable browser based downloading.

8

Contact: Billing@Plex.tv or use the support form at the bottom of http://www.plex.tv

The reason only the owner can download is because anything else could be construed as illegal file sharing.