Shield Experience 8.0 Audio Drop Outs

Plex Players Streaming Devices
148

I can confirm the audio dropout on Toy Story 4 at ~1:12 on Shield TV (2019).

I can also confirm Toy Story 3 at ~3:30 as well.

149

Not just me then Thought it was a bad rip, there’s other drop outs in toy story 4 such as 1hr 1 min 45

150

was the 2019 updated to the same hotfix, or just the 2015/2017 models?

151

All models have the hotfix available

152

All Shield TVs got the hotfix for drop outs at the same location

153

Reported this to Nvidia

154

I tested for the reported dropouts using both Emby and Plex apps on the following hardware:

2015 ShieldTV Pro SE v8.0.3(32.5.205.112)
2019 ShieldTV Pro SE v8.1.1(32.7.301.98)
Denon AVR-4311ci
Nakamichi Shockwafe Ultra 9.2 SSE

2015 ShieldTV Pro + Denon AVR-4311ci Results:

  1. No dropout for Toy Story 3 @ 3m30 (jingle of Woody’s cowboy boot spurs may sound like a drop)
  2. Dropout for Toy Story 4 @ 1m14s instead of the reported 1ms12s
  3. No dropout for Toy Story 4 @ 1h1m45s

2015 ShieldTV Pro + Nakamichi Shockwafe Ultra 9.2 SSE Results:

  1. No dropout for Toy Story 3 @ 3m30 (jingle of Woody’s cowboy boot spurs may sound like a drop)
  2. No dropout for Toy Story 4 @ 1ms12s
  3. Dropout for Toy Story 4 @ 1h1m45s

2019 ShieldTV Pro + Denon AVR-4311ci Results:

  1. TBD
  2. TBD
  3. TBD

2019 ShieldTV Pro + Nakamichi Shockwafe Ultra 9.2 SSE Results:

  1. No dropout for Toy Story 3 @ 3m30 (jingle of Woody’s cowboy boot spurs may sound like a drop)
  2. No dropout for Toy Story 4 @ 1m12s
  3. Dropout for Toy Story 4 @ 1h1m45s
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155

I thought I was on the shield beta/hot fix before, but I guess not anymore, my shield is showing up to date on 8.0.2 (35.5.205.105]

156

If you guys find more dropouts, post them here so we can collaborate on the observations.

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157

I also tested for reported dropouts

2019 Shield Pro (v8.1.1 - 32.7.301.98) + Onkyo TX-RZ-610

  1. No dropout for Toy Story 3 at anywhere through the first 4m tested.
  2. No dropout for Toy Story 4 at 1h 1m -> 1h 2m
  3. No dropout for Toy Story 4 at 0m 0s -> 2m
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158

Looks like its possible there are deficiencies on the AVRs as well with MAT2.0 encapsulated content.

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159

Very well could be the case. Some AVRs seem more resilient to the issue than others. For the record I am using a Sony STR-ZA5000ES.

160

Denon x2200 here and 2017 shield, it fixed the problematic dropout in guardians of the galaxy 2 for me, specifically when the ship explodes and tazer face dies.

Toy story 4 still get dropouts mentioned above.

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161

@Ghostm Both timestamps?

162

Yeah both time stamps, when there is thunder at the start, and when woody is going off the jump with the canadian guy, my time stamps were a few seconds different, that was the 1 hour 2 minute mark approximately one

163

It definitely seems like both the players and the receivers need updates to fully resolve this. I am now wondering if we would see these drops with a physical disc in a physical player on the same receiver. @Balthazar2k4 Are you able to test with that scenario?

164

Not knowing enough technically, could this one have anything to do with seamless branching in disney titles?

Or is this still the same bug just not quite working.

I have a feeling we wont see this on a retail disc. I have the disc but i got rid of my retail player.

165

It could be a studio master error with their seamless branching but if so it would show up no matter what in that case.

166

I was thinking possibly the ripping software?

I have no idea though.

167

I can go deep into the explanation from both the Dolby whitepapers as well as what we have learned from various FOSS player troubleshooting deep dives. However it will be a lot of noise for most folks. But I am happy to open that up for discussion if people want.

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