Since a few days my cloud home wont play videos anymore

on my android stick and mobile the videos dont play
i get the error cant play video check internet connection

streaming Resource: Reached Decision id=12 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=12 part=(id=12 decision=transcode container=mkv protocol=hls streams=(Video=(id=841 decision=copy width=1280 height=534) Audio=(id=842 decision=copy channels=6 rate=48000))))

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