Since password change, can't sign in with any mobil app

Plex Players Mobile Devices
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Server Version#: 4.87.2
Player Version#: 9.8.0.35087
After I changed my password after the breach, I am no longer able to sign in using either the Android app (on both Samsung S21 and Samsung Tab S6 Lite) or an iPhone 12.

I will get either “Sign in failed User could not be authenticated” or “Sign in failed User could not be authenticated. This IP appears to be having trouble signing in to an account (detected repeated failures)”

I had to reclaim my server after the password change and I have had no problem using a browser or Roku apps to access my Plex server.

I have uninstalled, reinstalled the apps multiple times.

2

I would like to bump this.

I reset my password a couple of days ago and was able to sign into my server and claim it, as well as log into all my AppleTV apps. However, I am no longer able to log into any of my iOS and iPad OS apps.

I and consistently getting the same error messages as the OP. Device restarts, and app deletion and re-installs are not working either.

Any guidance on this in a timely manner would be greatly appreciated.

Thank you.

3

Would need iOS logs or Android logs to see if something other than incorrect credentials

4

Correct me if im wrong, but the first bullet point on list of how to “email the debugging logs” for the iOS app tells me that I need to make sure I am signed in… How would I go about getting you these logs if I am not able to sign in?

5

I am also now getting “The username or password is incorrect” errors no matter where I try to sign in. Private browsers, fresh devices, everywhere. Places where I signed in right after changing my password yesterday, are still fine.

How can this be the case?

I went years without changing my fairly strong password (randomly generated through a password manager). Plex had a possible breach, and they are advising us to change our passwords which I totally get, now this is an issue. So frustrating.

6

You don’t need to sign in. just skip that step. i’ll ask that the doc get updated. There should still be logs from when you previously tried to sign in.

7

I’m experiencing the same problem, after I updated my password I can’t sign in from my Android app. It gets stuck. Funny thing is that I can’t access from the browser too on the same device. Do I need to clear the authorized devices?

8

I tried that with no luck.

9

It magically started working again.

10

@lsantos13 do you have any sort of third party app like tautulli or similar that might be strying to sign in repeatedly and failing which would cause the IP to get blocked?

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