I currently have a Samsung TV and have done a lot of testing and configuration changes and what I have found out is that I am unable to play trailers from any of my Samsung TV’s if they are connected to my WIFI using WPA-2-PSK [AES] security. If I create a network with no security they play fine. Please can someone help out with this?
Thank you,
Not sure what you mean by “play trailers”. What about playing a movie, TV show? Does it play any of it or do the videos never start?
Most devices have hardware encryption which is quite fast, so much so that most websites are switching to only https because the speed degradation is negligible. According to Best WiFi Encryption for Speed and Why
WPA 2 Is the Fastest Option
Without any doubt, WPA 2 using AES encryption is the fastest option of all the ones that are available at the moment. The one exception to this is in the case of older routers that were designed for WPA but then gained WPA 2 capabilities later. They might be slower using this standard because the onboard hardware was not designed for it.
If your router came from the factory with WPA 2 as standard, then it’s the only choice you should consider.
That definitely doesn’t apply to low-end and older TV devices.
Of course. I forgot to say “Most devices nowadays, have hardware encryption”. I assumed when he said Samsung TV that it was relatively new.
I have the XR700 — Nighthawk Pro Gaming Router and I have a few options. WPA2-PSK [AES] which I am using, WPA-PSK [TKIP] + WPA2-PSK [AES], and WPA/WPA2 Enterprise which I would need to setup a Radius server. The strange thing is that all my Samsung TV’s that connect wireless to the WPA2-PSK [AES] can’t view trailers. They can play movies and tv fine but not the trailers. I have not tried any of the other encryptions. The strange thing is that if I use my phone as a mobile hotspot and have my TV’s connect to it they will play trailers and if I remove all encryption they will play trailers.
That is odd. Not sure where trailers are stored - on the Plex server or do the trailers just go out and grab material from free streaming services. It might be interesting to try one of the Plex Live TV shows (stuff not on your PMS but obtained from the internet) to see if that also has problems.
Not sure but this might help - Why do the trailers never play?
If using Plex-provided trailers, the Plex server downloads them on request, then serves them to clients. Plex has a relationship with internetvideoarchive.com for this.
If this is failing it could be the download process (DNS?), or the streaming-to-clients (remuxing, transcoding). Server logs might help.
If different WiFi security settings cause such different results, I’d be swapping routers and players. WPA2 has been out for just a few years now.
Are we able to change where our PMS gets its trailers from?
Not the source for automatically-provided ones. You can provide your own:
This was very helpful, I decided to just download the trailers to the movie and tv folders respectively and then just used Media Companion to download the trailers to those media files. This worked and I think that is the way I am just going to go.
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