Smarthub App v2.012 Strange connect to server issues

Plex Players Smart TVs
1

TV: UE40H6400
Server Version#:1.23.3.4770
Player Version#: 2.012

I have seen issues posted regarding app v2.005 on smart-hub tvs, and it working under 1.23.3.4770. Well, I degraded to 1.23.3.4770, and issues are odd. User totally exited app, uninstalled, reinstalled, and relogged in. TV will start to play certain movies, then stop giving the “Unable to connect to the content server” nonesense. I have like 8 users, none have issue but this one.

User shows up as ‘direct play’ with a movie that is working. They connect to the menu fine. Movies show up fine in library. Just wont play. Whats the deal?

2

You can ask them to try this one which i think is the last one the dev made or ask more details about it here Samsung TV Cannot Connect to Plex - #8 by Orca

3

@BigWheel ,

Are you referring to this proxy hack? Yea, this person wont have any way to do that. What is odd here, is that I see them in my user dashboard, but only works with certain movies. If this was a network, firewall, or version issue, would it not be broken for everything? It clearly works for somethings, but not others. Way more doesnt work than does.

Other ideas? What log files can I look at that might explain this? I have looked through these. I’m lost. No idea what they mean.

Rod

4

This issue still exists. Only this one user has this issue. Some movies work, some give the error. Same error every time, as described earlier (“Unable to connect to the content server”). I have ruled out that it is not related to standard def, high def, etc. Some work great, some give the error. However, NONE give an issue for any other user.

5

I have reached some level of success. I have several folders in my Movies library. They are all in the same root path, except for the last level. I have them in as shown:

2021-08-05 12_47_41-Plex
2021-08-05 12_47_41-Plex822×608 44.9 KB

What I was able to deduce, was that all files in the Movies folder were getting the error. It also had 479 items. I moved some files to Movies2, which only had 200, and these files now worked for this user. So, is there a 255 limit for the Smart-hub?? Noone else has any issue with any of my library items.

@BigWheel , can this limit be verified??

6

The server does not put any limits on number of items from a library folder I have ever heard of. I don’t know if there is limit set for the app itself

7

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