[SOLVED] Android Mobile Synced Items don't show up in Offline Mode

[troycarpenter]

I’m having an issue with the Android Plex App currently running (7.23.0.12770). I had the same issue with the non-beta Play store version and upgraded to the Beta to see if it changed anything. It did not. Server is running 1.18.0.1846 on Ubuntu.

Here’s what I do.

1. Find content and mark it to sync. This last test I did a TV show season, a single show, and a music album. After the sync was complete, I see this:
   
2. I then enable “Offline Browsing” with the toggle switch in the menu. When I do that, I see:
   
   None of the content shows on the home screen, nor on any of the tabs along the bottom.
3. Still in offline mode, I go back to “Downloads and Sync” and verify the items are still listed. Screenshot would look exactly as the first.

I have tried this for both internal and external storage. I was able to locate the sync’ed material and play with an external player, but that is not how it should work. I have used this feature in the past (not on these recent Android Apps, though), and it did work as I would expect.

If I go back online, all media shows up, and the sync’ed media has the expected “downloaded” symbol over the cover art.

[romancamelia]

Thanks for reporting! Just to be sure: have you tried selecting the Shows Tab on the bottom and then the TV Shows library(from the top) from which you sync’ed?
Home won’t be populated when Offline Browsing is ON (that’s by design), but you should see the sync’ed content in the libraries you sync’ed from.

[troycarpenter]

That’s good information about the home tab, But no, none of the tabs at the bottom show offline content. It’s the same “NASA Dog” offline browsing message on all tabs with no content.

[troycarpenter]

I think we can close this out. I uninstalled Plex, reinstalled and re-sync’ed two shows. After the sync completed, I could go offline and see the content.

In short…re-installation fixed it.