SOLVED: "Editions" support not appearing after Plex Pass purchase?

General Discussions
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I wanted to display different movie “editions,” saw it required purchasing a Plex Pass, and said sure, I’ve been happy with Plex for years and plan to continue doing so, so I hit the button and got a pass.

A day later I’m trying to see the “editions” support in my viewers and … can’t find it? I previously (before purchasing the pass) named the different files per https://support.plex.tv/articles/multiple-editions/ but all I see now is the same old “play different version” which only shows resolution/bitrate differences.

I tried Roku, Android, and local network web viewers. I updated and restarted the (Linux) server. I logged out and back in. Nothing. All I see is “split movie” which I tried out of curiosity, but all it did was create two identical entries with different bitrates. :frowning:

What am I missing? Thanks!

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To be clear it will create two different entries.

Did you refresh metadata after renaming?

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Please provide a screenshot / directory listing / etc of how you are naming the movies.

Be sure to use curly braces, { }, not square brackets or parenthesis.

Example from my server:

/movies
.../Holiday Inn (1942) {imdb-tt0034862}
....../Holiday Inn (1942) {imdb-tt0034862} {edition-B&W} [Remastered].mkv
....../Holiday Inn (1942) {imdb-tt0034862} {edition-Colorized} [Remastered].mkv
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Thank you for the replies - appreciate it!

  • Big: I copied the files to the server after naming (as pic below), so metadata should be OK, but I will refresh and report back thank you.

  • Ford, I believe I’m using the correct curly brackets but let me know:
    EDIT both files below live in the same directory ‘Alien (1979)’ with no additional files, would this mess it up?
    EDIT2 never mind, I see you’re doing the same thing with Holiday Inn above.

image

Thanks everyone! -Mike

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Question: Are you using the Plex Movie scanner & agent? It is required for Editions. To check, edit the library & choose Advanced. You should also see a prompt to “upgrade the libraries” if you are using a different agent/scanner.

Naming looks spot on. It is OK to have both in the same movie folder.

Try the Plex Dance for both movies.

You should not have to do so, but it will force Plex to treat them as new additions to the library.

Move both out of the library, perform steps 2-4, then move them back one at a time, waiting for Plex to recognize the first before adding the second.

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SOLVED. Thanks Ford!

Before your reply I did The Dance, mainly to fix the unwanted “split” I did earlier - I moved the folder with both Alien files out of the library, moved it back in, and now editions seems to be working! I also went and renamed a couple other multi-edition files in my library to have bracket-edition naming, and those immediately showed up as separate editions as they should. Woot!

THANK YOU and everyone for your help! It’s greatly appreciated and this is awesome!

Have a great day and happy viewing, -Mike.

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