I tried matching fairly popular movies Logan, Ghost in the Shell and Rogue One: A Star Wars Story - but to my surprise Plex failed to find these titles with the Plex Movies scanner and the Movies Database Scanner. After some fiddling with the options, it found the titles, but only partially populated the meta tags, only filling in the title and poster without anything else. Does anyone have any idea what’s going on? Is there a temporary malfunction of the matching servers?
Thanks in advance for your advice. I enabled anonymous reporting of Plex matching if that helps.
Is your lack of metadata problems confined to AVI files? The AVI container can carry a lot of bad information.
Before going any further, I need to see your log files.
With PMS quiet (nobody streaming) , Refresh the metadata for a few “selected” files.
When this is done (wait about 60 seconds),
Go to Setting - server - help and Download Logs.
A. PMS can’t access the information it thinks it has.
2017-05-13 03:20:06,614 (70000e51c000) : ERROR (model:205) - Cannot read model from /Users/aeon/Library/Application Support/Plex Media Server/Metadata/Movies/1/f81bdbc9acc3321dc592b1a109ca075731b549a.bundle/Contents/com.plexapp.agents.movieposterdb
B. TMDB comes up with a complete empty match .
2017-05-13 03:15:15,622 (70000d5e3000) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt2975590%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D'
2017-05-13 03:15:30,682 (70000d5e3000) : ERROR (networking:219) - Error opening URL 'http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt2975590%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D'
2017-05-13 03:15:30,682 (70000d5e3000) : INFO (__init__:1454) - Error fetching JSON from The Movie Database: http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt2975590%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D
2017-05-13 03:15:30,688 (70000d5e3000) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt2975590%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D'
2017-05-13 03:15:45,798 (70000d5e3000) : ERROR (networking:219) - Error opening URL 'http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt2975590%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D'
2017-05-13 03:15:45,799 (70000d5e3000) : INFO (__init__:1454) - Error fetching JSON from The Movie Database: http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt2975590%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D
2017-05-13 03:15:45,799 (70000d5e3000) : INFO (__init__:500) - Skipping title/year match (doesn't meet percentage threshold): () percentage=0
2017-05-13 03:15:45,799 (70000d5e3000) : INFO (__init__:500) - Skipping title/year match (doesn't meet percentage threshold): () percentage=0
2017-05-13 03:15:45,800 (70000d5e3000) : INFO (__init__:500) - Skipping title/year match (doesn't meet percentage threshold): () percentage=0
2017-05-13 03:15:45,800 (70000d5e3000) : INFO (__init__:511) - ---- TMDb RESULTS MAP ----
I would like to suggest a test.
get the AVI files (yuck, btw) into something more reasonable
Pull the AVI out of the library then scan, empty trash, and clean bundles.
drop the new file (MKV) in place instead.
if you don’t have ffmpeg on your Mac at this point, I would like to suggest getting it. It’s a very handy tool to have available and it’s free ( best part )
next we do the following:
ffmpeg -i input_file.avi -c copy output_file.mkv
Now, if you have the standard mac media tools, you should be able to examine the properties of the video file more easily and edit them (title, etc).
MKV file tags aren’t used (makes it nice). MP4 files will be scanned for embedded title (but are also directly playable by all apple products) so if you choose to use MP4 as the new container, be certain to clean up (or fully remove) the embedded metadata for Title & Name, etc… Let the file name be what’s used to govern the match.
Ok, so I’ve converted two of those movies from .avi to .mkv using Handbrake and cleaned out all tags. I’ve deleted the library in PMS and created a new one with a new folder that contains these two movies. But still, no luck. It downloads the poster and recognizes the title, but it doesn’t fill in any metadata. This is what it looks like:
