[SOLVED] Server not being found/NAS not connecting to internet

Plex Media Server NAS & Devices
1

Hey Otto,

So I am in a bit of a pickle, I had two accounts and went to delete the old one, well for some reason I think it deleted the one I am currently using. Which I find weird I can still access the forums on it. I try to log into either account and my passwords do not work, i tried “forgot password” but no email is sent.

Also My Plex media server stopped working today (was tinkering around and this is the reason I deleted the account), I tried updating the qnap software version, and the plex media version, but to no avail. It gets stuck in trying to find the server.

I hate to be a bother, but is there anything you can do or recommend?

Thanks a ton!

2

I just read on your profile about the no PM’s, Want to apologize about that and I understand if the email comes off super annoying!

3

The account you are posting with, has been restored.
It still has a server in a “soft-deleted” state. If you want to use this server with this user account, you need to restart it.
In extreme cases you have to perform this procedure: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

4

Otto,

Thanks for the reply. I tried reinstalling the server, including restarting it. Sadly I cant ssh into it since it is not port forwarded. Right now it just gets stuck on looking for server. Is there a way to undo the soft-delete?

And I am loging into it via an IP and not app.plex.tv.

As always, thanks for the help/time.

Edit: The server is not listed on my Devices page either

6

So I may have found one problem.

The QNAP Nas TS-451+ is connected to the wifi but refuses to get internet access. I have tested the usb wifi adapter and it is working. So if anyone has suggestions about that let me know. The nas is not a static IP.

Other devices are connected to the wifi and have internet access.

7

Go into Network and Virtual Switch.

Make certain the Default Gateway is set to the correct adapter

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8

I will look into this when I get home. TO my knowledge it was set as the default gateway. I found some people online who had mentioned that they had to factory reset the nas and it fixed it. I will post the screenshots when I check up on it!

9

So the default gateway was set to the usb wifi, I undid it and reset it to the wifi and it fixed the internet issue.

I sadly am still encountering the media server issue. It is acting like no server is installed.

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The media server is not showing up in the authorized devices.

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This is off of the Nas, with the server version installed.

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I guess I am really at a loss now.

10

An update with ?solution?

I connected to the ip and not app.plex as I have been doing. I logged out like 6 times, every time I refreshed I was logged back in again. Eventually it prompted me to log in and to create my libraries. Sadly it has to rescan everything and all my poster art/groupings are gone, but I have my server back!

11

Are you on the same subnet with it? (RFC-1918 compliant: 10.x.x.x, 172.16.x.x-172.31.x.x, 192.168.x.x) ?

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