[SOLVED] Transcoding and metadata not working

Plex Media Server NAS & Devices
1

Server Version#: 3.77.4
Player Version#: Web player

Hi guys,

So I’ve been running plex in Freenas 9.10 for a while now, and decided to upgrade to Freenas 11.2 today. The jail system switched from warden to iocage so I decided to just create a new jail, with a fresh plex install after upgrading to 11.2.

The problem in the new install is that while plex will scan the folders I add correctly and list the video files in the library, it won’t read video files that require transcoding (direct play works fine), and won’t fetch any metadata either.

I’ve been playing with this for a few hours now trying to figure it out, but nothing helped… Permission issue maybe?

Any help would be appreciated, I’m a bit lost here. Happy to provide additional info if needed, not sure what’s relevant.

I attached my logs.
Plex Media Server Logs_2019-01-24_17-04-54.zip (728.3 KB)

Thanks!

2

After doing some further research, it seems like activating VNET could resolve the issues, but I can’t even ping from the jail with VNET on, even though I think I set it up properly (interface to vnet0, default routeur set, allow raw socket).

Could the question be why isn’t VNET working?

3

If vnet is on dhcp should work.

However if the issue was just scanning vnet is not the problem (although its recommended to enabled it)

If scanning fails the most likely reason is permissions, you need to make sure the user running PMS can access the media.

4

ah wait I read this wrong… I took a peak at logs and it seems to be transcoding but its stopped by the client… which client (app) are you using for playback and what do you see there?

5

Thanks for your reply mikec, good prompt for me to update this, I actually figured it out.

After looking at my bridge config, I realized that I had multiple bridges showing up with ifconfig. I have been creating a few new jails during my tests, so it was creating a new bridge each time it looks like. I deleted all jails, put all bridges down, and rebooted.

Then I created a brand new jail, with the same VNET settings as before, and it seems to work fine in this new jail, and using VNET fixed the plex issue as I am able to ping and get transcoding and metadata to work now. Looks like the bridges were conflicting with one another somehow and this was preventing VNET from working.

So my advice to anyone having transcoding and metadata issues with plex on Freenas is: set up your jail with VNET.

1 Like
6

Thank you to ALL contributors. I have been trying to fix a similar issue of NO Metadata being down loaded. Tried re-installing jail, manual setting of Network as well as using the default DHCP setting nothing worked. Looked thru the logs after turning debug ON, only error was the locale issue. dordd your summary of how you fixed your problem also worked for me too. VNET to the recue… I have been trying to get mine Plex Server to down load meta data for the past two weeks.
Thank again

7

“So my advice to anyone having transcoding and metadata issues with plex on Freenas is: set up your jail with VNET.”

Thank you so much for this post. I migrated from 9 to 11.2 and I had to migrate my old PMS plug-in to new iocage. IF you won’t select VNET and assign gateway transcoding and metadata doesn’t work.

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