Some episodes do not have good titles

[Mark_Fiechtner]

Server Version#: 1.14.1.5488

I have multiple seasons of multiple TV shows that do NOT display good titles for the episodes. Instead they display the Title property from the file.

The following shows two episodes with this problem.

This error occurs (in this case) on all episodes in seasons 4 and 5 but not 1, 2 or 3. I have other TV series (the West Wing, CSI: Crime Scene Investigation) that have the same problem to a greater or less degree. I have other TV series where this doesn’t occur at all.

Please tell me what to do and I’ll do it.

Thanks.

[OttoKerner]

Are these mp4 or m4v containers? If they are, do this:

Go to

• Settings - Server - Agents - Shows - TheTVDB

In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
Repeat the same under

• Settings - Server - Agents - Shows - TheMovieDatabase
• Settings - Server - Agents - Movies - Plex Movie
• Settings - Server - Agents - Movies - TheMovieDatabase

Afterwards, ‘Refresh Metadata’ for the whole series.

[Mark_Fiechtner]

Solved!

Thanks. You “got it in one”.