Some new content not showing in library

[satkin2]

Server Version#: 1.18.7.2457-77cb9455c
Player Version#: 4.22.2

I added two tv programmes to my library yesterday, at the same time. One shows as expected, the other doesn’t show at all.

I’ve moved the non compliant show out of the mapped library to try to refresh things. I’ve tried rescanning the library, and I’ve created a new library pointing specifically at this show and it will never show.

I’m at a loss on how to get it showing, so any help would be much appreciated.

I’ve attached my logs, as I’ve seen these can often help solve problems.

ThanksPlex Media Server Logs_2020-03-08_08-13-34.zip (2.8 MB)

[tom80H]

Can you double-check the file permissions for /volume1/Plex/Media Library/TV Show Extras/Frozen Planet/ and /volume1/Plex/Media Library/TV Shows/Match Of The Day - Sheffield Wednesday/ (and their sub-folders). Looks like this might be a permission issue where Plex cannot fully access that content.

Generally…

1. Don’t put content in the Plex share on your Synology. That share’s sole purpose is to store the metadata and Plex database.
2. As for your troublesheeting, adding the tv show’s folder directly into a test library… Plex always needs you to add the parent folder into the library… not individually assign the tv-show folders to the Plex Library!
   Example:

TV Shows  <- point the library to this folder!
  Game of Thrones
    Season 01
      Game of Thrones - s01e01.ext
      ...

Don’t do this:

TV Shows
  Game of Thrones   <- don't individually add this folder
    Season 01
      Game of Thrones - s01e01.ext
      ...
  Match Of The Day - Sheffield Wednesday  <- don't individually add this folder
    Season 01
      Match Of The Day - Sheffield Wednesday - s01e01.ext
      ...

[ChuckPa]

If I may jump in here?

/volume1/Plex/Media Library/TV Shows/Match Of The Day - Sheffield Wednesday/

Get the media OUT of the Plex DATA share.

1. It’s for metadata only
2. Every time the installer runs, I am going to overwrite ALL permissions.

I write warnings in 6 different languages to NOT place media in the Plex share with EVERY update.

Please, Take 5 minutes, make your own shares (“Movies”, “TV”, etc) and be done with it.

I made the share visible for the sole purpose of retrieving logs when Plex won’t start.

[ChuckPa]

This Security Notice also contains the How-To to set permissions properly

Plex Media Server security changes for Synology users

Community Announcement - Synology users - Security update. Server Version#: Plex Media Server 1.15.4.994 and above By popular customer request and to improve the safety of your media, we’ve made a small but visible change to what PMS can do on your NAS by itself. We have removed user plex from the administrators group. This was a holdover from DSM 5.2 when it was required for PMS to run properly on the NAS. Now, with DSM 6 and above, this is no longer required. By doing so we’ve lower…

If anyone needs assistance in this regard, I am always available.

[satkin2]

Thanks. My mistake putting stuff in the Plex share. I’ve moved it out and put my media in to a new share.
I’ve mapped TV Shows to the new location, which it has scanned, but it still not picking up the Match of the Day show.Plex Media Server Logs_2020-03-09_21-02-54.zip (8.1 MB)

[ChuckPa]

May I have the names of what it won’t pick up? I’m seeing many names come through.

[satkin2]

I’ve just spotted my mistake. As it’s a digitised VHS, it’s a made up series effectively. I just realised I’d not got a SxxExx at the end of the file name. I’ve just added them and it’s now pulled it through.

Many thanks for the support.