Server Version#: 1.29.1.6316
Web Player Version#: 4.92.0
PMPlayer Version#: 1.55.0.3278-c6164b3c
Recently I had to rebuild my server and i migrated all my media and my database seemingly successfully. Recently, I have been notified by a few people who stream from me that certain movies or shows were not playing. I had not encountered this using my PMP, so i switched to the web app and encountered the same issues they were experiencing on a Roku device and the web app respectively. Some, but not all, videos will just not play, including video from both before and since my rebuild. Affected files attempt to load and just pinwheel indefinitely and do not announce any sort of error message.
I checked a handful of apparently affected files on PMP, my phone, and NVIDIA Shield and encountered no such issues, playback worked fine. I checked to make sure PMS, QNAP firmware, and my router firmware were all up to date. Even double checked my port forwarding and speeds to make sure those weren’t affecting anything, but nothing affected playback.
Been running my server for years and have never experienced an issue like this. I am proficient enough to figure out basics, but this has exceeded my level of capability. Any advice would be appreciated. Happy to provide any other data that may help past the logs posted below. Thanks.
EDIT: I disconnected my phone from my network and tried again and it is in fact having the same issues, so looks like an issue with playing outside of my network. Remote access outisde of my network is fully accessible and this is not happening with all files. Still not sure exactly what to target to fix this.
Playing over the web versus HTPC or PMP might require transcoding AC3 to AAC.
There’s a lot of errors where EAE isn’t running or dies (Easy Audio Encoder).
Also two instances where no Hardware accleration found and libcuda.so.1 not loading.
Please describe your NAS hardware. I see two NICs.
Are PMS and the default gateway both assigned to the first NIC eth0?
When I say assigend, have you changed PMS Settings → Network → Preferred Network Interface away from Any and set it to eth0?
Is there an NVIDIA card? If so are there any special drivers installed?
QNAP TS-1685 x86_64
Linux version: QTS 5.0.1.2173, language: en-US
Processor: 8-core Intel(R) Xeon(R) CPU D-1521 @ 2.40GHz
I looked into the EAE issue first and found this thread. I tried the solution they ran through and now everything seems to be working again. I will follow up if there are any other issues, but it all looks to be working now!
I honestly don’t know anything about dockers or modified transcode directory. All of that stuff should have been out-of-the-box default settings as a lot of that is above my pay grade. Based on what you said, I presume it had to have been something that got mixed up when i transferred my old database to the rebuilt server. When i rebuilt the server, i started QTS up with an account with admin privileges that wasn’t the “admin” account. Maybe installing Plex through that when it was formerly installed through the “admin” account might have caused some sort of miscommunication. I am really not sure, but fixing the admin privileges on EAE seems to have done the trick though, so hopefully that is the end of that.
