Same issue here. locking does nothing. Titles are all just blank. These are on files I recorded myself.
Similar problem with me. My library is iTunes based. Since 25 April '20, when importing a CD and then refreshing Plex library, some tracks are not being added to Plex, (the CD itself is added).
I’ve refreshed metadata, scanned library, checked/edited tags using mp3tag, scanned this forum etc.
I’ve done maybe 3 Plex upgrades since 25 April (now on v1.19.3.2843) but to no avail.
My Plex library is set up to use embedded tags first so, before 25 April, refreshing the library never was an issue - new songs were always picked up ok. A CD I’d added last week with 40 tracks, only showed 8 tracks in Plex. Today, it suddenly shows another 20. Still not every track though.
Getting exasperated now though.
This one’s very frustrating. Had to manually add the Titles of my songs 3 times already.
I even marked the title to be locked and still it empties itself every time a new song is added.
Still an issue then…
Yep, happening to me too.
Admittedly, this is a custom album, so don’t know if that’s a factor - I wouldn’t think so since I’ve put local metadata first. I just have my own name as the Album Artist, while having the Artist as each track’s respective original artist.
I created my own “best of” albums of a series of soundtracks from the same game series. I stitched songs together using Audible, made them seamlessly flow into each other, then exported the track and split it back up into the respective tracks using XLD (while preserving the “seamless flow”).
I’ve been doing this over the years as the games were released - this was before I used Plex Server for my music.
Anyway, recently I had made more (since I was behind on two games), edited all the metadata and added the tracks. Now poof, all the already existing tracks (that were in Plex Media Server) have had their track names vanish, while the NEW tracks i’ve added are fine.
Same thing happening here, and i JUST bought a plex pass. Added about 12 songs to test the music part of Plex. I’m on 4.30.2. ALL the title info just keeps vanishing randomly after i REPEATEDLY keep adding the track info from Plex.
In addition, the Title lock keeps randomly turning on and off when i try to type in the Title manually. Whats up Plex guys? Lets please get this sorted.
So with the recent news about unlikely but potential security risks arising from Plex phishing attacks, I breathed a heavy sigh and installed the latest Plex update after ignoring them for a number of months.
Sure enough, upon rescanning one of my music libraries containing mostly unknown music (from a global library), half of my tracks in one giant album lost their Titles again, despite the information being clearly available in the files and the library set up to prefer ID3 tags over Internet lookups.
I tried a few things without success but did eventually get everything to work again, without me having to manually type in all the Plex titles again. It’s important to note that it didn’t work a few times at first, but then suddenly did work when I least expected it (in case you’re hoping to try but tempted to give up).
A few of the things I tried:
- Edit Library - disable ‘Prefer Local Metadata’, save
- Edit Library - enable ‘Prefer Local Metadata’, set Agent to ‘Personal Media Library’ save
- Manage Library - Analyze
- Manage Library - Refresh all Metadata
Up until this point, nothing improved. I then went to edit one of the tracks that had a missing title, and found the Title field was Locked and empty. I clicked the padlock to unlock it and saved, and then the title magically came back - not just for that song, but also for all of the other songs within that album.
I haven’t performed extensive tests for all of my other music libraries (which I don’t listed to or update very often), but so far, glad to report a resolution or workaround to this bug for now. I’ve rescanned the library numerous times while correcting other little issues and still have not lost any tags.
The only new bug I have come across is newly added songs are showing above every other track, when I expect them to appear at the bottom due to their track number (#) being highest.
Also, if you are looking for a tool to help check and bulk-update tags in your music files, I can recommend the tool over at https://mp3tag.de/en
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I have been experiencing all sorts of issues in my music library also, and it all seems related to the latest Plex Music agent.
Even worse than the titles vanisishing, I’m just can’t hit the “empty thrash” button ever again. Cause when I do it (I have it on manual) several albums from my library that are perfectly fine vanishes aswell (and then when I scan it again they pop back up, but losing metadata, playlists etc).
Other than that, everytime I try to scan my library, the scan goes for hours cause it always does a full scan, other than only scanning for new files.
I love plex, I really do, but man, I can’t recommend it to anybody just because of the lack of support and like a fellow said here on this thread: they focus on adding a lot of features that nobody asks for, and never show up to support real issues that we put here on the boards.
Its a perfect case of atrocious customer success from a company.
Yes, someone in Plex must stubbornly think their new solution is far superior to what we had before, and to hell if it screws our libraries up.
Further to my previous limited success, I’m still having issues in a separate music library of my own compositions. I need an option to disable all of the new ‘clever’ music agents for this library and to fall back to the old v1.17 method where ID3 Tags are the only source of truth!
As I continue to compose new tracks and add them to existing unreleased albums (which I don’t plan to release) Plex is now automatically assigning new Disc Numbers to these tracks, despite the disc # field being empty. All attempts to override this in Plex and in file tag editing are ignored by Plex. It’s insane.
When is someone from Plex going to show up here and offer support and a resolution?
C’mon guys, its been 10 months since this thread started and we’ve only had one plex mod respond? This is a serious issue, plus there are so many other bugs with the audio portion of plex that i don’t even wanna go into that right now. Is this the kind of support we get after buying a Plex Pass? I really liked plex for video so i thought audio would be pretty good too. Some regular dialogue between the company and customers would be good.
I’m not the most advanced user, but I think I fixed the issue based on one of the posts up above. My tracks were deleting on albums that are not commercially available. For example, I had some Bonnaroo Superjams for which I manually entered the track titles. They worked fine for a day and then disappeared.
The solution from someone above this post: Enter an artist name and album artist name and make sure they match. For the Bonnaroo Superjams, I just entered that term, namely, “Bonnaroo Superjam” in BOTH of those fields. It worked. Good luck. Plex is not the greatest at providing detailed.
directions.
PS–The Bonnaroo Superjams from 2012, 2013 and 2014 were great. Flac files available on archives dot net.
I’m having this issue as well. Only some of the tracks in my “Various Artists” folder have been getting title metadata deleted, but it happens literally every single time I add or delete any song from my library, even if those songs are not in the “Various Artists” folder. It’s extremely frustrating paying for a Plex Pass and seeing that this year old bug still persists with no attention from the mods/dev team.
Same problem here. I’ve had this issue for a couple of months now. I’m really disappointed to see that the staff from Plex haven’t responded or fixed the bug. I’ve tried many things to fix it with no success. Everytime a scan is performed, the song titles disappear. It’s very frustrating because I have to remember which track is the song I want to listen to for the album that Plex isn’t able to match.
Well. The problem exists on my setup too. For quite a lot of time to be correct. I wonder if someone will at least acknowledge the problem at some point. Unfortunately adding more features has more priority than making existing features more stable. (Plex Sync being useless for big libraries for example)
Refreshing the metadata for the effected album or artist does usually work but with over 10.000 artists finding the effected ones or refreshing everything is a pain.
Well. I guess my post will at least keep this thread open for 3 more months…
I have a novel and crazy idea. How about PLEX provide an option to just show the actual files inside their folder structure (don’t say it does because folder view still doesn’t do this correctly)? I mean at the end of the day, I don’t use PLEX for some crazy ID3 tag lookup - I can tag my content just fine.
What is actually useful is for PLEX to play content I have loaded on the server so stop trying to be so clever with organization, get out of the way and just play the files I stick on the server. Basic MP3 players 10+ years ago had no problem with this: here is a file, here is it’s type, here is it’s filename - go. Seriously, how is it possible that back in the 90s I never had to fight with this kind of thing but in 2020 its apparently some kind of black magic?
If PLEX wants more paid members then the best way to do that is to not try and add so many features a lot of folks don’t actually care about and focus on not dropping the ball on the simple stuff.
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Keeping this thread alive, since I just noticed this problem in my Plex today. I have also been noticing upon adding new artists to my library that no artist metadata is retrieved either, forcing me to add by hand.
I think what Plex needs the most right now is a way for users to submit issues other than an unmonitored forum (a la Git Hub or something). It seems all user submitted issues are falling on deaf ears here.
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Same issue here.
Everything was fine and recently the songs I add show everything except song titles.
Settings are all correct and there was never an issue before now so I’m not doing some crazy work arounds to try to correct something that was previously working correctly.
Hoping for a solution from Plex.
My other media servers and music programs read everything perfectly.
An update to the problem: Metadata only appears to be dropped on songs with Various Artists that have the “Title” field locked. All of my songs without that locked do not appear to lose track info when new songs are added.
Mine happens whenever adding/updating tracks for an existing artist (i.e adding a new album). I do not have anything locked.
