Some videos - not all - have strange artefacts


Server Version#: latest
Player Version#: latest

I am uploading mp4 h264 encoded videos to Plex running on Mac OS and an older Mac mini.

Some videos seem to get the artefacts through most of the playback. Others are fine. Seems to occur regardless of player (Apple TV, Max, iOS).

I’m wondering if it is a hardware issue or something else with the server? I’m quite new to Plex.

Hey welcome to the party :slight_smile:

I’ll guess this is an issue with a few media files, they way they were encoded.

To help you get started around here, the support articles are the user manual.
The forum help is great, but being a technical exercise, requires attention to detail.

Maybe check out this
https://forums.plex.tv/t/help-us-help-you-how-to-provide-logs-to-get-your-problems-identified-and-hopefully-resolved/672904/4

For your issue, the mediainfo from a couple of problem files and a sample file will help a lot.
Include an exact description of your hardware, software, and network.
This all gives people a roadmap to reproduce the issue.
When you get some time, zip and attach your server log and your player log.

That’s a lot of work for any of us, but in the end you’re Happy Plexing :beers:
okay good luck!

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