Server Version#: 1.25.7.5604
Player Version#:8.31.0.31215
I bought a TLC Android TV in November and I have had TONS of issues with Plex. Some videos won’t play. Then some won’t then they will. I’ve looked at Mediainfo on them and there is no rhyme or reason I can see.
I finally got the console logs. I notice one line
Mar 15, 2022 19:47:31.045 [2296] Debug — Failed to stream media, client probably disconnected after 1015808 bytes: 10054 - An existing connection was forcibly closed by the remote host
Rest of logs are uploaded. Pretty sure I removed anything personal.
I don’t know if this is a client error or server error.
“Plaese halp” - Leelu Dallas Multipass
Thanks!
new 1.txt (7.4 KB)
In a shocking twist. I noticed that same error on videos that play too.
probably need to see the android logs
Thanks. I just pulled those logs. Can I send them somehow? Is there personal information in it?
your account username/email, Ip addresses will be in it. You can click on my username/avatar to message them to just me
Also suggest changing your username to be something other than your email. which you can do here. https://app.plex.tv/desktop/#!/settings/account After doing so, log out and back into forums and it should update here a well
Your android logs look fine. sorry to ask again but can you grab both server logs ( the entire zip file) and your android logs from the same playback attempt.
Also just incase it might be related can you describe your network from server to tv and is your TV connected to a sound bar or receiver.
I can gather more logs tomorrow. I’ll have to look up more verbose server logs.
This is the only device giving issues. I have Rokus, new Chromecast models, and a Shield. The server is run on Windows 10 and the files are stored on a NAS. It does this on both wireless and wired.
I pulled the logs this morning but it appears they do not go that far back. I’ll have to try that video again, then pull the logs again after. Busy day today, will get them over around 7pmish tonight.
Logs were sent in a DM. Thanks again for looking!
Morning sir! Any luck with those logs?
Hey, Can you disable “Refresh Rate Switching” and “Resolution Swtiching” in the advanced row of settings. then try playback again
Sorry, I had no time last night. I will try this tonight
Both are already off. I turned them on just to see, still would not play so I turned them back off
Any other thoughts on those logs good sir?
if you are comfortable with using betas would you mind giving the latest one a try.
info on how to opt into use our Android betas from Google Play can be found here Join App Betas: Android (mobile), Android TV, Apple TV, iOS
I thought it a long shot but beta played that same video. I’ll keep an eye on it and see if another one comes up.
Was there nothing in the logs?
Not that I could see. I asked one of our android devs and they are the ones that asked me to check refresh rate switching which they said indicated it was on. Since you said it was off then there may be a bug with that.
