Someone from Plex. Please give us an update

[bcdudley]

Can a Plex employee please provide an update on this sh*show update. Pin and update to the top and let us know what you are doing to fix this. At least acknowledge you screwed up royally and are working on a solution. The silence from Plex is the absolute worst response. At least post something saying hey, we hear you. You have thousands of paying customers who are very unhappy, many of which are talking about jumping ship and switching to a competing product. This is a community of technically savvy people are are fully capable of following through on their threats. While I am sure Plex will live o , this is no way to treat customers.

[rs1122]

You expect too much of Plex. They dont care a single ■■■■

[SuperSecret]

This has been their response to the beta testers for the last year. They will chime in once in a while with some breadcrumbs and gaslighting but in the end they always make sure to tell us there is NO reverse course, they aren’t “going in that direction.” They have drawn their line in the sand and this is it. This is what we’re left with. It’s ridiculous to say the least.

[AftrBrnr]

I think you’re optimistic about Plex living on. I mean, seriously - you’re absolutely right that the community is made up largely of tech-friendly folks, but beyond that I personally have set up a couple dozen friends and family with Plex over the years. And most have gone with PlexPass, at my suggestion. Additionally, over the years I have recommended Plex to numerous co-workers and even random strangers online.

I wonder what their marketing stats saw is their most successful group for conversion to paying PlexPass users who end up renting through their platform. I’d happily wager it originates via word-of-mouth.

I will be spending my weekend either relaxing and watching movies and shows on Plex …or migrating my very irritated friends and family to JellyFin or other option. Which it turns out to be depends on you, Plex.