Server Version#: 1.42.2.10156
Player Version#: 1.112.0.359-0d79a49f
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
I bought a brand new Windows 11 Pro system a few months ago and one of the first things I installed was the Plex Player for Windows so that I could manage my Plex server from the new machine. Unfortunately, a month or two back, I started seeing “Something went wrong” more often than my library content. If I search for something (e.g. “The Avengers”) it says no results found, but when I click the “Movies” button in the search results, it shows the Avengers movies and when I click the “TV Shows” button, it shows the TV shows. If I then click the “Top Results” button, it shows everything, contradicting its earlier report of no matches.
I can usually see things on the “Recommended” tab in a library, but not the “Library” or “Collections” tabs. Sometimes, the “Library” tab will show the first few pages of movies or shows, then “something goes wrong” and it won’t show anything.
The strange thing is that on my older, Win 11 Pro machine (which has an unsupported CPU chip) the Plex for Windows app works just fine (though the search results are sometimes just as messed up – that’s just plain buggy.)
So, I’m asking what I could possibly have done (or not done) to my pristine (except for its own updates) recently installed Plex for Windows player on a brand new, clean Win 11 Pro system to make it show “Something went wrong” almost 50% of the time. Any ideas? I would dealry love this to actually work.
EDIT FWIW, I am also not having any problems like this on the WebOS, FireTV, Roku or Android Plex apps.
I am having the same problem. It started happening to me without me changing anything. TVShows do not work at all. Movies work until I scroll to “D” movies, then errors. I tried reinstalling PLEX Media Server with no luck. I am still Win 10.
This problem is happening directly from the server PC, so it’s not a network issue.
I don’t know what graphics card others are using - but I’m having problems with my Intel ARC B580 gpu teamed with an 10th gen i7-10700K cpu.
In my case, tv shows seem to play fine but I’m having difficulty with many movies.
My system is Windows 11 Pro; Gigabyte Aorus Elite AC m’brd, 32 GB RAM. I’m certain that these problems have only arisen since I changed to the ‘new’ graphics card.
I have re-installed/repaired the graphics drivers - still no good.
I have not changed my setup in awhile. Everything was working fine, and then one day I started having problems. I uninstalled PLEX media server and created a folder with only 1 TV episode that previously ran fine. It still would not go into TV Shows.
After scrolling through the forums for some time, I’m guessing there is no more PLEX Support. For this reason I’m trying Jellyfin. So far, much cleaner, quicker UI. I just don’t think I’m capable of getting it set up fpr remote (off network) use.
I’m using Windows 10, so it’s not a Windows 11 issue.
UPDATE
I finally fixed the problem, though I do not know the cause. I did a full uninstall of PLEX Media Server. Then I manually went in and deleted anything related to PLEX. There were a couple of folders with cache and other things. After a reinstall, it seems to be working fine.
I wish that would work for me, but reinstalling the server is not really an option for many of us, as we would lose all history of what all users have already watched (over several years) as well as needing to rebuild many, many terabytes of media data again (in my case 54TB). Losing all those years of curated and tweaked data as shows were added is unacceptable.
I’m still not convinced it is (entirely?) an issue on the server side since, as I said, the Plex app on an older Win11 machine works perfectly – it is not stupidly slow and does not encounter frequent “something went wrong” screens. If it is a server issue, then it is somehow consistently selective in which clients it is screwing up.
I sure wish that there was still Plex support like we had in “the old days” – we didn’t always (or often) get an actual FIX, but we almost always got clear explanations of what was wrong (and it was, as often as not, a misinterpretation of how something worked by us customers) and usually a way to correct our mistake. Now we seem to get mostly silence.
Uninstalling the server will not fix issues with the Windows client app.
First thing I’d try is to delete the configuration file of the player software.
You should find plex.ini in C:\Users\<windows_user_name>\AppData\Local\Plex
(Careful that the folder name is just “Plex”, and NOT “Plex Media Server”)
If you have previously modified the mpv.conf file, delete or move it as well.
After deleting plex.ini (or moving it somewhere else), your player will behave as if it was a totally fresh installation.
If you use an nVidia GPU, see that plex player will use the very default settings whioch you can set in the nVidia control panel under “3D settings”. If you have modified the global settings there, you need to either revert them, or create a custom profile just for plx player. Set everything to default, except the Energy saving mode, which you should try on “maximum”.
Once you have started the player and logged it into your plex account, enter the settings.
Settings - Plex for Windows - ‘Show Advanced’ - Player
Set the “Video Playback Quality” to “Normal”.
Do also try and toggle the “Use Hardware Decoding” checkbox.
Use a variety of differently encoded files to test after each change of the “Video Playback Quality”.
Thanks, @OttoKerner, deleting the local plex.ini file seems to have helped greatly, perhaps fixed my issues completely. Also, thanks for restoring my faith in getting support through these forums!
FWIW, I do not use the plex app for playing video – sitting at a computer to watch a show on a small screen isn’t fun or comfortable – that’s what my sofa and 65” TV are for! (smile) That said, I do have an nVidia RTX 5070 in the machine that had the issue, but since I don’t use the player to play anything, not sure why that would matter. Also, I’ve never changed the nVidia “3D settings” so they are “as delivered” on my computer.
PS: The machine where I never had any issues with the plex app was only recently upgraded to Windows 11 due to an unsupported CPU (but the server install of Win11 doesn’t care about the CPU, even though it installs the Pro version – go figure.)
